Non Existant Service from CameraShack

Sent rental docs, I'D and proof of address on the Monday morning. By Thursday morning after me having to chase up what's happening with my rental request/registration, no one picked it up, no one got back to me. Needed it for Eid day family photos and then was told my ID needed to be certified. I should've checked but the non existing service is gross. I'm use to using Orms who are extremely customer centered and much simpler to rent from. Nothing from Camera Shack regarding what can be done so that I can still take photos of my family on our holy day of Eid. Just complete silence. No response at all.