Disgusting Service - Caminetto's Durban Overport

I am extremely dissapointed with Caminetto's service. I ordered from their establishment via the Uber app at 17h20. My food only arrived at 19h43 (more than 2 hours later) and it was the wrong order. When I contacted their store, all I got was a feeble excuse - they basically said that there was nothing they could do about it with a condescending attitude and a horrific attempt to blame the driver who happens to be black for their mess up. I wonder whether the fact that the driver was black, lead the staff to blame him for their blatant incompetence. It is my understanding that Uber drivers merely deliver the food and prepare or package the food. I will not be ordering from their establishment again. Truly disgusted.