Terrible products

Hi,

On the 23 of September 2025 I bought a Camp Master gazebo at Game, Cape Gate Branch. We went camping on the 25th of September and started putting setting up. There was no wind whatsoever and suddenly the wind picked up (there was no weather warning to say the wind was gonna pick up). We were immediately on ou way to take the gazebo down when the poles broke. This meant we had to sit in sit sun which caused my heavy discomfort and sunburn. We had to cut our trip short due to having no shade and it was warm.

We returned home and came to Game to return the gazebo that has broken poles. Now this people who work here tell me only the sail is garanteed and not the poles so I can't get a refund... on a gazebo that was only up for 20-30min. Sylvester who is the manager (and of NO help) advised that someone at the camping department should've told me about the garentee and that it's only on the sail and silver brackets. I told him no one was even at the camping department and his response was "we should've asked for someone". Now get this, I DONT WORK FOR GAME!!!!! HOW AM I SUPPOSED TO KNOW THAT YOU CANT JUST PURSHASE SOMETHING YOU NEED TO GET SOMEONE IN THE SPESIFIC DEPARTMENT TO ASSIST YOU???? PLEASE GIVE ME AN ANSWER??? Caus clearly I'm too stupid to understand. Sylvester continued to tell me that the T&C's is is inside of the sail... okay so was I then suppose to open the entire thing (without staff caus no one was at the camping department) ? Even when I was at the till the lady didn't explain the garentee to me? Sylvester just pulled up his shoulders and told me he can't give a refund because it's not covered - again how was I supposed to now?

Cape Gate manager is of no help and no understanding. I must now have a gazebo where they just replaced the poles that is probably going to break again. Absolute terrible service from Game. The is utterly disgusting!

I don't want the gazebo, I want my money back and I will be sure to take this to Hello Peter and all over social media. GIVE BACK MY MONEY. AND ALSO, CHECK THE FOOTAGE FOR YOUSELF AND YOU WILL SEE THERE WAS NO ONE AT THE CAMPING DEPARTMENT.

See the photos attached.

Taro Louw