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Taro-Dathe Van Eeden
Active since May 2019
5
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5 reviews7 months ago
Terrible products
Hi, On the 23 of September 2025 I bought a Camp Master gazebo at Game, Cape Gate Branch. We went camping on the 25th of September and started putting setting up. There was no wind whatsoever and suddenly the wind picked up (there was no weather warning to say the wind was gonna pick up). We were immediately on ou way to take the gazebo down when the poles broke. This meant we had to sit in sit sun which caused my heavy discomfort and sunburn. We had to cut our trip short due to having no shade and it was warm. We returned home and came to Game to return the gazebo that has broken poles. Now this people who work here tell me only the sail is garanteed and not the poles so I can't get a refund... on a gazebo that was only up for 20-30min. Sylvester who is the manager (and of NO help) advised that someone at the camping department should've told me about the garentee and that it's only on the sail and silver brackets. I told him no one was even at the camping department and his response was "we should've asked for someone". Now get this, I DONT WORK FOR GAME!!!!! HOW AM I SUPPOSED TO KNOW THAT YOU CANT JUST PURSHASE SOMETHING YOU NEED TO GET SOMEONE IN THE SPESIFIC DEPARTMENT TO ASSIST YOU???? PLEASE GIVE ME AN ANSWER??? Caus clearly I'm too stupid to understand. Sylvester continued to tell me that the T&C's is is inside of the sail... okay so was I then suppose to open the entire thing (without staff caus no one was at the camping department) ? Even when I was at the till the lady didn't explain the garentee to me? Sylvester just pulled up his shoulders and told me he can't give a refund because it's not covered - again how was I supposed to now? Cape Gate manager is of no help and no understanding. I must now have a gazebo where they just replaced the poles that is probably going to break again. Absolute terrible service from Game. The is utterly disgusting! I don't want the gazebo, I want my money back and I will be sure to take this to Hello Peter and all over social media. GIVE BACK MY MONEY. AND ALSO, CHECK THE FOOTAGE FOR YOUSELF AND YOU WILL SEE THERE WAS NO ONE AT THE CAMPING DEPARTMENT. See the photos attached. Taro Louw
0 replies
7 months ago
Terrible service - Cape Gate Game- Terrible Manager Sylvester
Hi, On the 23 of September 2025 I bought a Camp Master gazebo at Game, Cape Gate Branch. We went camping on the 25th of September and started putting setting up. There was no wind whatsoever and suddenly the wind picked up (there was no weather warning to say the wind was gonna pick up). We were immediately on ou way to take the gazebo down when the poles broke. This meant we had to sit in sit sun which caused my heavy discomfort and sunburn. We had to cut our trip short due to having no shade and it was warm. We returned home and came to Game to return the gazebo that has broken poles. Now this people who work here tell me only the sail is garanteed and not the poles so I can't get a refund... on a gazebo that was only up for 20-30min. Sylvester who is the manager (and of NO help) advised that someone at the camping department should've told me about the garentee and that it's only on the sail and silver brackets. I told him no one was even at the camping department and his response was "we should've asked for someone". Now get this, I DONT WORK FOR GAME!!!!! HOW AM I SUPPOSED TO KNOW THAT YOU CANT JUST PURSHASE SOMETHING YOU NEED TO GET SOMEONE IN THE SPESIFIC DEPARTMENT TO ASSIST YOU???? PLEASE GIVE ME AN ANSWER??? Caus clearly I'm too stupid to understand. Sylvester continued to tell me that the T&C's is is inside of the sail... okay so was I then suppose to open the entire thing (without staff caus no one was at the camping department) ? Even when I was at the till the lady didn't explain the garentee to me? Sylvester just pulled up his shoulders and told me he can't give a refund because it's not covered - again how was I supposed to now? Cape Gate manager is of no help and no understanding. I must now have a gazebo where they just replaced the poles that is probably going to break again. Absolute terrible service from Game. The is utterly disgusting! I don't want the gazebo, I want my money back and I will be sure to take this to Hello Peter and all over social media. GIVE BACK MY MONEY. AND ALSO, CHECK THE FOOTAGE FOR YOUSELF AND YOU WILL SEE THERE WAS NO ONE AT THE CAMPING DEPARTMENT. See the photos attached. Taro Louw
53 replies
21 months ago
Terrible products!
Good day, My husband purchased a Tommy Hilfiger watch on the 11th of February at Truworths Canal Walk. End of June I noticed that one of the stones was turning brown and the watch stopped working. I took the watch back to Truworths Canal Walk so that I can get it fixed, still its still under warrantee. Well, I booked the watch in on the 24th of June and received the most horrible service from Truworths Canal Walk you can imagine. They do not answer their phone, and the one time they did answer the phone, they were of no help! I called and spoke to the lady who answered, I explained to her that I missed a call (as I work, and my phone is on silent – also the first time they called me during the entire time) – this was on the 17th of July. I told her that I am awaiting feedback regarding my watch and can she please check for me. She said the fine jeweller is on lunch and will contact me after lunch. He never did. Eventually on Saturday I decided to drive through to Canal Walk to find out what is going on since they do not answer their phone (screenshots attached). When I got there once again no one could help me, but the lady said I must speak so Nafeesa, she is on lunch, but I must come back in half an hour. So, I did. I explained to Nafeesa the situation and advised that I missed a call and I suspect that my watch is back at the store can she please go check at the back – her response – she doubts it will be back because it has not been 6-8weeks since I booked the watch it. Non the less, Tuesday(23rd of July) I went to fetch my watch (after they phoned on Monday) and found out my watch was back at the store last week already! If Nafeesa was less useless and actually wanted to assist me it would have saved me another trip to Canal Walk since it was indeed ready, as I suspected in the first place. We would also then saw that the watch was indeed not fixed! The watch is still not moving. Truworths have send the watch back to them a second time early July already (I think it was the 8th) because Tommy Hilfiger sends the watch back and without it working. The lady that assisted me today advised that she send the watch back AGAIN. I told her that that’s not going to happen since I am not going to drive to Canal Walk AGAIN! I do not live close to Canal Walk. I must waste my fuel and airtime for **** service. I told the lady that I will rather take it to another jeweller to get the battery changed to see if that is what’s wrong. Now I want to know, did Tommy Hilfiger even open the package to see the watch is still not working or what? SAYING I AM VERY DISSASIFFIED IS AN UNDERSTATEMENT. I gave my watch in with the box and everything how I bought it, then when a received my watch back the box was missing and the lady had to give me a new one. I have not taken thr watch to another jeweller yet as I want to return the watch and I expect a full refund. I want feedback regarding the situation ASAP from TRUWORTH AND TOMMY HILFIGER (FOR SUCH A BRAND YOU REALLY DO SELL **** QUALITY PRODUCTS).
0 replies
21 months ago
Worst customer service- stay away from them
Good day, My husband purchased a Tommy Hilfiger watch on the 11th of February at Truworths Canal Walk. End of June I noticed that one of the stones was turning brown and the watch stopped working. I took the watch back to Truworths Canal Walk so that I can get it fixed, still its still under warrantee. Well, I booked the watch in on the 24th of June and received the most horrible service from Truworths Canal Walk you can imagine. They do not answer their phone, and the one time they did answer the phone, they were of no help! I called and spoke to the lady who answered, I explained to her that I missed a call (as I work, and my phone is on silent – also the first time they called me during the entire time) – this was on the 17th of July. I told her that I am awaiting feedback regarding my watch and can she please check for me. She said the fine jeweller is on lunch and will contact me after lunch. He never did. Eventually on Saturday I decided to drive through to Canal Walk to find out what is going on since they do not answer their phone (screenshots attached). When I got there once again no one could help me, but the lady said I must speak so Nafeesa, she is on lunch, but I must come back in half an hour. So, I did. I explained to Nafeesa the situation and advised that I missed a call and I suspect that my watch is back at the store can she please go check at the back – her response – she doubts it will be back because it has not been 6-8weeks since I booked the watch it. Non the less, Tuesday(23rd of July) I went to fetch my watch (after they phoned on Monday) and found out my watch was back at the store last week already! If Nafeesa was less useless and actually wanted to assist me it would have saved me another trip to Canal Walk since it was indeed ready, as I suspected in the first place. We would also then saw that the watch was indeed not fixed! The watch is still not moving. Truworths have send the watch back to them a second time early July already (I think it was the 8th) because Tommy Hilfiger sends the watch back and without it working. The lady that assisted me today advised that she send the watch back AGAIN. I told her that that’s not going to happen since I am not going to drive to Canal Walk AGAIN! I do not live close to Canal Walk. I must waste my fuel and airtime for **** service. I told the lady that I will rather take it to another jeweller to get the battery changed to see if that is what’s wrong. Now I want to know, did Tommy Hilfiger even open the package to see the watch is still not working or what? SAYING I AM VERY DISSASIFFIED IS AN UNDERSTATEMENT. I gave my watch in with the box and everything how I bought it, then when a received my watch back the box was missing and the lady had to give me a new one. I have not taken thr watch to another jeweller yet as I want to return the watch and I expect a full refund. I want feedback regarding the situation ASAP from TRUWORTH AND TOMMY HILFIGER (FOR SUCH A BRAND YOU REALLY DO SELL **** QUALITY PRODUCTS).
112 replies
84 months ago
Most horrible service you will get
Terrible terrible experience. They are really the most rude people ever. They have no idea how to talk to people. I was there today to ask about a nose piercing when Grant was basically making a joke of me in front of his colleagues. Talking to me like I'm a dog and telling me not even unicorn **** will heal my nose piercing. Previous time the girl with the long blind hair and cheek piercings was chilling on facebook ignored me and then when her colleague helped me she called her colleague to show her something while I was busy with her. While Grant treated me like **** the girl that was there giggled because apperantly it's very funny to talk to your clients like their ****. A big **** you to wildfire and especially Grant. Always saying bad stuff about other piercist.
0 replies
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