Really, really bad customer service

Hi<br> <br> I first contacted Camtech Pictures on the 23rd September 2015 to reprint my wedding photos. After numerous attempts at contacting him he confirmed on the 13th November that he was awaiting archived files. Again after numerous attempts to contact him via email and telephone he confirmed earlier this year that he finally had the archives. I last managed to contact him on the 1st February 2016 and he was supposed to have sent me a email with reprint details and created a CD of the photos. I have been unable to contact him since. Emails and telephone calls go unanswered. I am sooo fed up with this man. How hard can it be to create a photo DVD or SIMPLY answer the phone or communicate with the client? I am absolutely disappointed and gutted that I cannot get my pictures or a clear response from Camtech!