Unfair Price Increase & Poor Customer Service – RSAWeb

I received an email from RSAWeb on the 1st of the month at 18:45 informing me that my line rental would increase by R200. When I tried calling them on Friday to discuss the increase, their lines were constantly busy, and I couldn’t get through.

Now, they are telling me that I should have called on Friday because they require a full calendar month's notice to cancel. My cancellation request is in, but I am now forced to pay the increased premium for another month. This is extremely unfair, especially since I have two lines on my property.

The lack of proper notice and the inability to reach customer service make this a frustrating experience. I expected better from RSAWeb