MA
Mukhtar A
Active since Nov 2017
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
Agents trying to bu****
Issue with rsa web is that my cable was untouched ,but had no network connection. Called rsa web was unable to gethold of a agent used web chat and WhatsApp numbers took forever to respond when I finally got hold of someone they told me they logging a ticket and will take 2 days for a ocotel to get a engineer at my location . Now I have to wait 2 days no internet . And possibly have to pay a call out fee of 1750 The person I spoke to gave some bu**** saying cable Rae brittle and might need to be replaced .
53 replies
13 months ago
e been left waiting and transferred multiple times with no resolution. This is completely unacceptable!
I had an account that was supposedly closed in 2022, but after checking my emails, I discovered that it was still open and accruing account charges. I've been trying to get hold of someone for the past four hours by calling 0860 111 400, but I've been stuck waiting and transferred multiple times. This is absolutely unacceptable!
212 replies
14 months ago
Unfair Price Increase & Poor Customer Service – RSAWeb
I received an email from RSAWeb on the 1st of the month at 18:45 informing me that my line rental would increase by R200. When I tried calling them on Friday to discuss the increase, their lines were constantly busy, and I couldn’t get through. Now, they are telling me that I should have called on Friday because they require a full calendar month's notice to cancel. My cancellation request is in, but I am now forced to pay the increased premium for another month. This is extremely unfair, especially since I have two lines on my property. The lack of proper notice and the inability to reach customer service make this a frustrating experience. I expected better from RSAWeb.
0 replies
14 months ago
Unfair Price Increase & Poor Customer Service – RSAWeb
I received an email from RSAWeb on the 1st of the month at 18:45 informing me that my line rental would increase by R200. When I tried calling them on Friday to discuss the increase, their lines were constantly busy, and I couldn’t get through. Now, they are telling me that I should have called on Friday because they require a full calendar month's notice to cancel. My cancellation request is in, but I am now forced to pay the increased premium for another month. This is extremely unfair, especially since I have two lines on my property. The lack of proper notice and the inability to reach customer service make this a frustrating experience. I expected better from RSAWeb
0 replies
35 months ago
the worst customer experience
I called them as everything green on the Fibre box but no internet connection. logged multiple tickets with them it get closed stating they could not get hold of me . I called them today I stayed on the line with them spent over R100 airtime for a over 2 hours waiting and still nothing , so tired of hearing did you know on the line whatsappchat person sent a messaged last year still no response . I'm still having the issue paying for a service I'm not getting can anyone advise
60 replies
44 months ago
Standard bank messed up systems
This is crazy tried doing somthing very simple like adding a fix rate to my bond. Thy don't allow to do it at t bank but via call ,called the call center on Friday thy need up and said thy wiĺ call me back Monday at 4 when I called on Monday to follow up the call center said the person finish at 4 then tried to have them call me today between 9-10 thy said they will escalate now i need to have my life stand still waiting because their system is messed up,really regretting working with this bank everything is so long winded
148 replies
51 months ago
chat function never work on website
Why add a chat function on your website of you get through to someone and they advise to email them
106 replies
62 months ago
person was watching netflix while i tied calling 0860999932
tired calling momentum on 0860999932 and had to drop and call back twice as the person who picked up was watching Netflix ,and the second person sound like was having people over , did not get any help at all
106 replies
73 months ago
Poor service no answer for poor service
For 20 days my speed was less than 1mbps for 24/7 even with external signal booster ,then when they make contact with me the response was "well that package is for 10mb" o do not even get 1
0 replies
82 months ago
Dstv now is a ripp off do not buy it
Datv now bundle is a not working ,i got a 5 gig datv bundle and only after all my own data. Was used i found out its not working i spend money one on something that no help to me and when i call vodacom they tell me there notbing i can do
161 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (100%)