Bad food recieve and pathetic manager Shane Naidoo

I purchased a meal from Canecutters in Umhlanga for R450 today, and I must say it was a very disappointing experience. The food quality did not meet expectations at all—it tasted stale, lacked flavour, and was nowhere near what I anticipated for the price. The portions were small, and it felt like little attention was paid to presentation or taste.

To make matters worse, when I raised my concerns with the branch manager, Shane naidoo, I was met with a shocking lack of professionalism. Their attitude was dismissive and outright rude, showing no interest in addressing my complaint or even listening. While I was trying to explain my issue, the manager actually hung up on me. When I attempted to call back, they refused to answer, leaving me feeling completely brushed off and disrespected.

For the cost, I expected far better quality and a much higher standard of customer service. Unfortunately, I won’t be returning to this branch or recommending it to others.

Absolutely disgusted