Useless courier service and incompetency of dispatching staff

Placed an order beginning of September. Was informed that they have a heavy workload, which I understand, cudos for that. We received the tracking number on Tuesday, informing us that we should give it 24 hours before we track it. After 24 hours still no tracking info.

Thursday evening, 28 November Nico emailed me that he will look into it. Todat, 29 November he responded with this email.

Thank you for your email. We've had quite a few frustrations with the couriers in regards to collections with parcels being left at our premises due to their bakkie not being big enough for all the parcels, or even parcels that's left on their floors without us being notified of this. I suspect that it should be delivered by then already, but please do a follow up on Monday again with us and we'll give feedback accordingly. Sorry for the frustration.

How is that my problem?

I ended up angrily responding with this email,

The initial email sent to my wife staded the following..

EXAMPLE OF DELIVERY: This is only a hypothesis of how the counting of days work in regards to delivery. - WEDNESDAY [*Day of Dispatch - Non Counting Day] - THURSDAY [*Day 1] - FRIDAY [*Day 2] - SATURDAY [*No Counting Day] - SUNDAY [*No Counting Day] - MONDAY [*Day 3] - TUESDAY [*Public Holiday - No Counting Day] - WEDNESDAY [*Day 4] - THURSDAY [*Day 5] - FRIDAY [*Do a Follow Up]

Excuse me if this comes through blunt and rude, but please don't insult my intelligence.

Weekends are "no counting days", so how can you be sure that it will be delivered by Monday?

It's not my problem if TCG doez not have big enough trucks to load the orders, and you can not tell me that 3 working days has gone by without any of you staff in dispatch realizing that the order has not gone out, unless they are incompetent.

I am leaving Kroonstad at 1pm Monday, I do not care how, but my order will be delivered to me by then, without any damages to it. (This address was given according to the time fram we were informed of when delivery will occur)

My wife and I paid for a service, and the service received until now, was great, but this ****es me off to the next level and I will not just leave it.

My advice is to stay as far away as possible from them. The service is ****, the respond time is ****, hopefully the quality of the canvases are not, when ever we might receive it.