RD
Ruan P
Active since Jul 2016
11
Reviews
0
Industries
Reviews
11 reviews63 months ago
Cell C Stealing my Minutes, data and MONEY!
What a useless customer service team they have. Requested to cancel my contract on 01 December 2020, got a reply from them almost 2 weeks after my initial email. Contract cancelled on the 6th of January, all minutes and data also gone by the 6th of January AND they stole my money via debit order today! Please stay away!!!!!!!!
183 replies
76 months ago
Cholesterol Medication given instead of Blood Pressure as prescribed.
I am shocked, disgusted, astonished and lost for words!! I went to Clicks in Virginia to collect my prescription for my blood pressure. O 2020/01/10 I was helped by Thabo Nkoane "Bin:123". I always make use of this Clicks branch as this is the closest one to me. Instead of Amloc 10mg, I was given Vastor 10mg whch treats Cholesterol. You do get where I am going? Prescription for Blood Pressure medicine and I get handed cholesterol medicine? Why? Do you have ANY idea what could have happened to me? Let me tell you what did happen; I suffered from gigantic, unbreakable headaches that could not be broken with any pain pill, my whole body felt dull. If I had to end up getting a stroke of some sort, would this employee and Clicks themselves have taken care of me, needless to say, will you have taken care of my whole family? So here is what I am going to do, please do not get me wrong, this is not a threat, or a promise, I am INFORMING you that I am taking this up with the Healthcare Professionals of South Africa, I am also going to post this on Hello Peter and every possible Social Media page to inform innocent people to NOT hand their prescriptions in at Clicks, unless they want to get the wrong medicine. I truly hope that you take urgent and serious action against this employee before he makes another "mistake" like this that will cost an innocent ones life!
0 replies
76 months ago
Dangerous and reckless driver!
To whom it may concern I would like to inform you about the reckless driving of your bakkie with the registration DT 70 ZK - GP. I was traveling from Velddrift Street, at the circle I gave way for the car on my right, when I drove off into the circle, wanting to turn right into Serene Streer, this imbecile was speeding so bad, that he almost collided with my car, to top it off, it did'n end there, he then wanted to OVERTAKE me in a residential area, on a solid line, in a 60 km/ph. I suggest you take this maniac off the roads as soon as possible, before he causes an innocent life!!!
61 replies
78 months ago
Very Professional Service Received
Had to do rotation, balancing and wheel allignment. I phoned and spoke to Raymond from TyreMart Menlyn, who very professionally assisted me. Everything was done perfectly. Really happy!
0 replies
78 months ago
Useless courier service and incompetency of dispatching staff
Placed an order beginning of September. Was informed that they have a heavy workload, which I understand, cudos for that. We received the tracking number on Tuesday, informing us that we should give it 24 hours before we track it. After 24 hours still no tracking info. Thursday evening, 28 November Nico emailed me that he will look into it. Todat, 29 November he responded with this email. Thank you for your email. We've had quite a few frustrations with the couriers in regards to collections with parcels being left at our premises due to their bakkie not being big enough for all the parcels, or even parcels that's left on their floors without us being notified of this. I suspect that it should be delivered by then already, but please do a follow up on Monday again with us and we'll give feedback accordingly. Sorry for the frustration. How is that my problem? I ended up angrily responding with this email, The initial email sent to my wife staded the following.. EXAMPLE OF DELIVERY: This is only a hypothesis of how the counting of days work in regards to delivery. - WEDNESDAY [*Day of Dispatch - Non Counting Day] - THURSDAY [*Day 1] - FRIDAY [*Day 2] - SATURDAY [*No Counting Day] - SUNDAY [*No Counting Day] - MONDAY [*Day 3] - TUESDAY [*Public Holiday - No Counting Day] - WEDNESDAY [*Day 4] - THURSDAY [*Day 5] - FRIDAY [*Do a Follow Up] Excuse me if this comes through blunt and rude, but please don't insult my intelligence. Weekends are "no counting days", so how can you be sure that it will be delivered by Monday? It's not my problem if TCG doez not have big enough trucks to load the orders, and you can not tell me that 3 working days has gone by without any of you staff in dispatch realizing that the order has not gone out, unless they are incompetent. I am leaving Kroonstad at 1pm Monday, I do not care how, but my order will be delivered to me by then, without any damages to it. (This address was given according to the time fram we were informed of when delivery will occur) My wife and I paid for a service, and the service received until now, was great, but this ****es me off to the next level and I will not just leave it. My advice is to stay as far away as possible from them. The service is ****, the respond time is ****, hopefully the quality of the canvases are not, when ever we might receive it.
0 replies
78 months ago
Great Feedback from previous complaint.
Following my previous review. I would like to thank Peter Theron, the General Manager of Execu Move for his promt feedback and apology, especially on a Friday night after 9pm. With management like this, I'm sure they will go far in the industry!
105 replies
78 months ago
Dangerous Driver
I would like to inform the people who uses them, to keep in mind about the driver of your truck, with the registration number CA 49249 who has made a very dumb and serious offence whilst traveling to Kroonstad on the N1, approximately 40km before Kroonstad. With the road having two lanes and then merging into one lane, the driver decided to overtake another big truck while the road merged, leaving no space to ensure he passes safely. He then drove in the oncoming lane for at least 15 seconds, before made it back into his lane, putting himself, the other truck driver, the cars in the incoming lane and myself in severe danger. This person wore a WP Rugby jersey. He should be delt with before he takes an innocent life!
210 replies
80 months ago
Patetiese diens van onbevoegde personeel
Ek en my vrou is al meer as 10 jaar in totaal by Santam. Ons kamp gereeld met ons karavaan en vroeër die jaar het ek my makelaar, Wimpie van Wimpie Makelaars in Welkom gekontak om te hoor wat sal gebeur as ek en my vrou sou gaan staan langs die pad met ons bakkie en karavaan. Wimpie het ons gerus gestel dat ons “Roadside Assistance” het. Ek, my vrou en twee van my klein kinders is met vakansie Manaba Beach toe vir 2 weke. Ons het die 20se September om 04:00 terug gery vanaf Manaba Beach. Ongeveer 10:00, net na Harrysmith op die N3, sien ek ‘n bol rook agter my en die bakkie begin toe ‘n snaakse geluid maak. Ek het toe afgetrek en probeer kyk wat fout is, kon nie veel uitmaak van die saak nie, en ek besluit toe om net water in te gooi en te kyk hoe ver ons nog kon gaan. Skaars 3km verder toe verloor die bakkie heeltemal krag en ons is toe gedwing om weer af te trek, 103km vanaf die Engen in Harrysmith en 43km voor Villiërs. My vrou het bel vir Wimpie om te hoor hoe ons nou moet maak om ‘n insleepdiens te kan reël. Wimpie gee vir ons ‘n nommer om te bel en vra dat ons hom asseblief op hoogte moet hou. Hier is die afloop van al die oproepe saam met die tyd van die oproep. • 11:27 eerste keer vir Wimpie gebel, hy raai ons aan om Santam SOS te bel en ‘n eis in te sit sodat hulle ons kan kom help, nadat ons reeds ‘n uur en n half gestaan het sonder hulp. • 11:33 bel ons en die dame gee ons ‘n eis nommer en belowe dat sy ons sal terug skakel om ons op hoogte te hou. Eis nommer – 196 696 962 • 11:57 bel ons weer, die dame wat gesê het sy sou terug bel het teen die tyd nog nie terug gekom na ons toe nie. Ons word deur gesit na Roadside Assistance toe (011 991 8457). Die man met wie ek toe gepraat het, het toe vir my gesê dat daar nog GEEN eise deur gesit is na hulle toe nie. Ek gee toe die eerste verwysingsnommer (196 696 962). Daarna, 12:02 het ons die eerste sms gekry wat se “Thank you for registering cas no 19-0443986-R-01 for your towing – roadside assistance case, we are busy sourcing the closest service provider to assist you promptly: • 12:31 kry ons weer ‘n sms wat se, Car and truck towing services has been authorised to assist. The service provider will assist you shortly” • 12”31 kry ons weer ‘n sms wat se, Car and truck towing services has been authorised to assist. The service provider will assist you shortly. Ref No 190443986-R-01” • 12:48 kry my vrou ‘n oproep wat vra waar ons staan en hoeveel persone ons is, sy gee toe die inligting vir hulle deur en se dat dit ons twee is en ons twee kleinkinders. Hulle se toe dat hulle iemand gaan stuur van Harrysmith af wat ons dan tot op Villiërs sal vat. • 13:42 bel hulle wee ren vra of ons al hulp gekry het, my vrou se toe dat ons nóg steeds wag en daar is geen tekens van iemand wat ons kom help nie. • Die dame wat om 13:42 gebel het, se toe vir my vrou dat hulle ongelukkig net vir my en haar sal kan optel en nie ons kleinkinders nie, want dit is glo so in ons polis so uiteengesit dat dit net twee passasiers kan help, en dat as daar meer aas twee is dat hulle die kostes sal moet dra. So wat nou, is my vraag? Moet my kleinkinders dan net langs die pad gebly het en self plan gemaak het?? Wat as ons in ‘n ongeluk sou wees? Sou hulle dan ook net my en my vrou help het? Twee ure en 15 minute later is daar nog GEEN TEKEN van enige hulp nie. So waar le Santam se lojaliteite dan? Definitief nie by ons betalende pensioenarisse nie!! • Hierna het ek vir Wimpie gebel om by hom te hoor watse nonsens hierdie is. Intussen sit ons al 4 nóg steeds langs die N3 sonder enige kos en water. Ek verstaan dat Wimpie se hande afgekap is, hy het toe gesê hy gaan hulle bel en hoor wat aangaan. Intussen het my een skoonseun gereël dat iemand ons kom haal met ‘n “Flatbed” om die bakkie tot in Vereeniging te kry. 15:46 Kry my vrou weer ‘n oproep met die vermetelheid van ‘n vraag “I assume you still have not receive any help and that you are still standing next to the N3?” My vrou het hom net gesê dat hulle alles moet los, want as ons vir hulle moes wag, het ons seker tot gisteraand laat daar gesit. Danksy my skoonseun is ons en die bakkie veilig in Vereeniging. Ek wil vandag vir almal wat hierdie lees, hiermee waarsku om so ver as moontlik weg te bly van Santam af. Hulle het duidelik net ‘n klomp onbevoegde mense wat vir hulle werk wat geen waarde aan enige van hulle kliënte se lewens toon nie. Wat het geword van kliëntediens? Hulle leuse op hulle webtuiste se “We help keep you safe by delivering insurance good and proper” “Your vehicle is an essential part of your life. Make sure you are covered against potential car emergencies that could affect your livelihood with our comprehensive personal vehicle insurance.” Hoe het hulle ons gehelp om veilig te wees? Deur nie terug te kom na ons toe as hulle se hulle gaan nie? Deur te se dat hulle ons wel sal help, maar nie ons kleinkinders nie? Waarvoor betaal mens die maandelikse premie as “Roadside Assistance” gedek is vir ‘n bakkie wat 5 sitplekke het, maar net ek en my vrou kan gehelp word in ‘n tyd van nood? PATETIES!!! ONBEVOEG!!! BLY SO VER MOONTLIK WEG VAN HULLE AF!!!
105 replies
88 months ago
Pathetic Customer Service
I write this mail to inform you about the pathetic customer service I experienced today, 31 January 2019. I phoned this morning to see if I can be redirected to the Pretoria branch or if they will be able to give me the driver's number that delivers in Pretoria. I was not sure if I will be home for the delivery, so this is why I wanted to check with the driver what time he will be in the vicinity. My First call was at 10:30, where I got cut off and the number they gave me does not exist. My Second call was at 10:36, the lady redirected me to the Pretoria Branch and I got cut off. My third call was at 10:37, call was dropped again after they redirected me to the Pretoria branch. My forth call was at 10:43 where I was told that they will only be able to redirect me, call was dropped again. My fifth call was at 10:49 where I was really upset because of the dropped calls, after telling the lady that the calls keep on dropping, she still put me through and the call dropped. My sixth call was at 10:53, at this stage I was highly upset and extremely rude, the lady sincerely apologized and said that she will help me, the call went on for 7 minutes, after she stated that she will keep trying to get hold of either the driver or the Pretoria branch to get the information needed and that she will get back to me. I'm writing this mail at 14:58 which I have still not received ANY calls from a Skynet Employee. My parcel has just been delivered, 10 minutes ago, after the driver phoned me when I was not home and asked him to please be back at 14:30.
0 replies
88 months ago
Damaged Good Received
I bought a 7-Piece Non-Stick Kitchen Tool Set, the turner was broken upon opening. I have reported it to them and they still haven't responded with any feedback on to replace the broken item.
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
8 (72.72727272727273%)