Poor Customer Care

I've been a customer with Cape Auctioneers for about 4 years now. I have always understood the rules of engagement and have abided by them over the years. They used to advertise items with issues and I bought some well aware of what the issue was. This time around I bought a TV, they did not advertise that the TV had fallen prior and had a flickering screen. I checked the TV a number of times prior to purchasing it and this flickering was not visible after you had just switched it on. After 30 minutes or so the TV would flicker. I reached out to Cape Auctioneers and was assisted by Louis who was very helpful. I wasn't asking for my money back just another TV that did not have this issue. The issue was then escalated to Jackie. She wasn't so helpful in this matter as Louis, who was at least trying to meet assist me. Jackie then continued to accuse me of breaking the TV myself and trying my luck to return it. I then reminded her that I have been a customer with you guys for the longest time and I knew the rules of engagement. I also reminded her what the TV was doing and highlighted that you can't pick up the issue at first glance. I am very disappointed at how this matter was handled and how I was accused of something I did not do, without any proof as well.