MS
Malibongwe S
Active since Sep 2018
4
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0
Industries
Reviews
4 reviews17 months ago
Poor Customer Care
I've been a customer with Cape Auctioneers for about 4 years now. I have always understood the rules of engagement and have abided by them over the years. They used to advertise items with issues and I bought some well aware of what the issue was. This time around I bought a TV, they did not advertise that the TV had fallen prior and had a flickering screen. I checked the TV a number of times prior to purchasing it and this flickering was not visible after you had just switched it on. After 30 minutes or so the TV would flicker. I reached out to Cape Auctioneers and was assisted by Louis who was very helpful. I wasn't asking for my money back just another TV that did not have this issue. The issue was then escalated to Jackie. She wasn't so helpful in this matter as Louis, who was at least trying to meet assist me. Jackie then continued to accuse me of breaking the TV myself and trying my luck to return it. I then reminded her that I have been a customer with you guys for the longest time and I knew the rules of engagement. I also reminded her what the TV was doing and highlighted that you can't pick up the issue at first glance. I am very disappointed at how this matter was handled and how I was accused of something I did not do, without any proof as well.
0 replies
44 months ago
Incompetence, lack of communication and lack of respect.
I write this review very angry and frustrated at the lack of communication and incompetance that commununicare continues to show to its paying tenents. If one is thinking of moving in here then I suggest you read below and think long and hard before considering moving here. First Day: I wanted to move an item in I had a bought on Monday evening. I was never told of any procedure when I initially moved in here, if you want to move something in. I begged the security guards(like I dont pay rent here), saying that I was never told of this procedure and that I would adhere to it the following day. The guards did not budge. I called the property manager to explain the situation I was in and that he just needed to give the guards the go ahead since I was at the gate already with the item and the fact that I was never told about this procedure. The property manager was not interesed and said the guards would not let me in and that I needed to call the call center to get a letter and reference number. So to him a piece of paper is more valuable than the item I had bought clearly! Second Day:I adhered to what they requested and I called the call center on Tuesday,to organise this letter and reference number they wanted, I spoke to two consultants the first one gave me the reference number. The second one said they would email me this letter as I wanted the item moved in that same day. The second consultant also said they'd CC me in an email including the portfolio manager with regards to my grieviance. I didnt not receieve anything till date. That evening I went to the security guards to confirm if they hadn't received anything yet. They said no they havent received anything. So now I was being inconvenieced twice and had to make other alternatives for my item. Third Day: I called the call center again, spoke to another consultant that said they can see my reference number on their system and that I just need to take it to the security guards who would let me in.I tried calling the property manager twice, my calls were rejected and he didnt bother getting back to me. I went to the security guards that evening again telling them what the consultant had said about the reference number, they said that they were given strict instructions to not let any item for my flat as they had not received any letter. Now I am left puzzled the consultant told me different a story to what the guards were telling me. Fourth Day: I litterally needed to go to the property manager to get this letter. Who I still need to set up a proper meeting with the relevant parties with regards to these grievances as this is unacceptable and it is not working for us paying residents. I honestly feel utterly disrespected especially after I adhering to rules that I was not told about, and now I am given the run around and I feel like communicare does not care about its paying tenents as this is not the first time something like this is happening. Communicare needs to take into account that we use our own airtime to call their call center and that not everyone has the means to call them everyday.(What if I had no airtime). Communicare needs to take into account that some items are not planned for. For example a SALE or an AUCTION what must happen then if I need an item moved in on the same day? Will communicare cater for the storage price for those items? It is also quiet evident that Communicare needs some sort of body coporate for its different residences as we can not keep on calling the call center and given a run around over issues that can be resolved easily. Communicare also needs to look at their communication means clearly the SMS/Call center communication is not feasible. Rather look at emails, that can be traceable.
134 replies
50 months ago
Unethical Discrimination
Never have I ever, experienced such incompetency from someone that does not even know me from a bar of soap. The amount of disrespect is appauling and no one in their rightfull mind would accept such treatment. My issues are two-fold. First Issue: I was approved on the 27th of October 2021. After my approval the leasing Administrator(Rushaan Ariefden) I was dealing with gave me the worst service ever! She was behaving like she was doing me a favour. She was always on leave, not knowing when she was coming back from this so called leave. She would then respond to an email a week or two later, without any apologies or why she took so long to respond to your email, then she would be on leave again without any out of office or the audacity to transfer your paper work to another administrator to finalize your move. I tried to ask for another leasing administrator but to know avail. I was calling aswell nonstop, but that also was not useful 80% of the time as I would not get a hold of her or the line would just ring. I was planning to move in on the 1st of December inititally and I had made the neccessarily arrangements. She then did what she does best and dissappeared or was on leave again. We eventually aggreed that I would move in on the 22nd. She added the 10 days as rental pro-rata + the deposit which had to be paid by the 14th of December 2021. I paid all the requested amounts by the 14th of December as per the binding document she sent me. She Delayed on her side, in me not moving in on the 22nd of December and I was ready to take occupation that day. Second Issue: I ended up moving in on the 3 of January 2022. I then requested for my refund for the rental pro-rata they charged me from the 22nd of December(10 Days) as I did not take occupation on the aggreed upon date. They then ganged up on me with the property manager(Ivor) via email stating that I was the one who delayed. I gave them proof and facts that the delay was on their side and that I was ready to take occupation on the 22nd. They were still hesistate that I was at fault. I then requested the leasing administrator and the property manager for Rushaan's managers contact details as I wanted to escalate the matter. Sadly this is not the first incident that is similar to mine and ironically the person was black as well. Which makes me wonder if I was from a different demographic group would I have gotten the same treatment? I still await to communicate to the leasing administrators manager, or to who ever she reports to resolve the above mentioned matter. If you had a similar situation please don't hesitate to respond under this post.
53 replies
92 months ago
Mistreatment of Taxify Drivers
I'm actually dissappointed at how Taxify handles it's drivers. There was a misunderstanding between Taxify and I(Driver). So Taxify permanently blocks me, without a warning and without hearing my side of the story. The normal procedures is that you get blocked atleast 2 times before you are permanently blocked or they could have given me a warning atleast. To make matters worse theres no Taxify office in PE and you can only contact them via email. I haven't been working for 2weeks now and they've been blatantly ignoring my emails. This is my only means of income to be dropped like a hot potato. I even tried getting help from the CCMA but they couldn't assist me because I am a service provider for Taxify they said. If there's anyone who can assist in this matter, please help!!
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)