CA
Cape Auctioneers
Unclaimed Business
CA
Cape Auctioneers
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Malibongwe S
1 reviews | Active since Jan 2020
22 Nov 2024, 13:40
Poor Customer Care
I've been a customer with Cape Auctioneers for about 4 years now. I have always understood the rules of engagement and have abided by them over the years. They used to advertise items with issues and I bought some well aware of what the issue was. This time around I bought a TV, they did not advertise that the TV had fallen prior and had a flickering screen. I checked the TV a number of times prior to purchasing it and this flickering was not visible after you had just switched it on. After 30 minutes or so the TV would flicker. I reached out to Cape Auctioneers and was assisted by Louis who was very helpful. I wasn't asking for my money back just another TV that did not have this issue. The issue was then escalated to Jackie. She wasn't so helpful in this matter as Louis, who was at least trying to meet assist me. Jackie then continued to accuse me of breaking the TV myself and trying my luck to return it. I then reminded her that I have been a customer with you guys for the longest time and I knew the rules of engagement. I also reminded her what the TV was doing and highlighted that you can't pick up the issue at first glance. I am very disappointed at how this matter was handled and how I was accused of something I did not do, without any proof as well.
Helpful (0)
|Replies (0)MS
Malibongwe S
1 reviews | Active since Jan 2020
22 Nov 2024, 13:40
Poor Customer Care
I've been a customer with Cape Auctioneers for about 4 years now. I have always understood the rules of engagement and have abided by them over the years. They used to advertise items with issues and I bought some well aware of what the issue was. This time around I bought a TV, they did not advertise that the TV had fallen prior and had a flickering screen. I checked the TV a number of times prior to purchasing it and this flickering was not visible after you had just switched it on. After 30 minutes or so the TV would flicker. I reached out to Cape Auctioneers and was assisted by Louis who was very helpful. I wasn't asking for my money back just another TV that did not have this issue. The issue was then escalated to Jackie. She wasn't so helpful in this matter as Louis, who was at least trying to meet assist me. Jackie then continued to accuse me of breaking the TV myself and trying my luck to return it. I then reminded her that I have been a customer with you guys for the longest time and I knew the rules of engagement. I also reminded her what the TV was doing and highlighted that you can't pick up the issue at first glance. I am very disappointed at how this matter was handled and how I was accused of something I did not do, without any proof as well.
0
Replies (0)EA
Edwardine A
1 reviews | Active since Jan 2020
29 Oct 2024, 13:39
Dishonest
Completely DISHONEST !! Displaying items working but once you have bought the item it dont work and she makes as if she didnt know .
Helpful (0)
|Replies (0)EA
Edwardine A
1 reviews | Active since Jan 2020
29 Oct 2024, 13:39
Dishonest
Completely DISHONEST !! Displaying items working but once you have bought the item it dont work and she makes as if she didnt know .
0
Replies (0)KL
Karushni L
1 reviews | Active since Jan 2020
2 Aug 2023, 11:12
Intentionally misleading
This company are ****s. They withhold information that should be declared. You cannot say voetstoots without declaring the faults. They are intentionally misleading.
Helpful (0)
|Replies (0)KL
Karushni L
1 reviews | Active since Jan 2020
2 Aug 2023, 11:12
Intentionally misleading
This company are ****s. They withhold information that should be declared. You cannot say voetstoots without declaring the faults. They are intentionally misleading.
0
Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
15 Jun 2023, 09:26
This is how service should be.
I have been doing business with them for quite some time now, and their service are just amazing, I moved out of the area, yet they continue with the most amazing service, and go out of their way to accomodate me. Louise is a valuable asset, and keep the name of the business at one very high standard. Thank to everyone, but especially to Louise.
Helpful (0)
|Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
15 Jun 2023, 09:26
This is how service should be.
I have been doing business with them for quite some time now, and their service are just amazing, I moved out of the area, yet they continue with the most amazing service, and go out of their way to accomodate me. Louise is a valuable asset, and keep the name of the business at one very high standard. Thank to everyone, but especially to Louise.
0
Replies (0)