Unprofessional agent

I saw an apartment listed on Property 24 by Cch Properties. I really loved the place as it is within a great place in Kuils River. I contacted the agent for more information regarding the property and all she asked was "is this cash or bond" already sounding disinterested but because I was interested I responded by letting her know I am looking for a bond. For a while she didn't respond which I perfectly understood as I have delt with Estate agents before. I however asked my partner to call, he did and again Charnelle Van Niekerk was rude saying she is only looking for serious buyers and therefore he must send his documents so she can pre-appove him if he didn't there would be no viewing she also went on to say more. I am fine with the pre-approval but her being rude and undermining was the issue. I am very disappointed as I have delt with agents from Cch Properties and they were very professional this is clearly about her. She needs to learn professionalism and how to deal with people I am extremely unsatisfied with her treatment she instantly made me feel like I was wasting her time.