Poor Aftersales Service

Very disappointing experience. While their sales and initial feedback was excellent, their after sales is dismal. Purchased an expensive stainless steel distribution tool which arrived damaged. Even though it's a small dent, I expect the items to be brand new and undamaged. On contacting Cape Coffee the same day of delivery I was told they won't replace, but they'll see if the supplier is willing to do anything - otherwise tough luck. I don't know how this is acceptable practice for any store, and won't be using them again.