SD
Steven K
Active since Aug 2011
9
Reviews
0
Industries
Reviews
9 reviews23 months ago
Terrible website design
All I want to do it update my email address on the Game.co.za website. But it's not possible. And nor can the call center assist. The only way to update an email is to submit a POPIA request with ID verification, affidavit & signed form to Massmart's Information Officer. How on earth can a business operate an online store and not provide an easy way to update the primary communication method. Why do I need to now divulge additional personal information for such a simple request, and have to waste time filling out forms to get this done. It's completely madness that a business can operate in this fashion in 2024. Fire your IT department and whoever else thought this was a good idea, and hire people that are competent enough to create the most basic of website functionality.
53 replies
27 months ago
Poor Aftersales Service
Very disappointing experience. While their sales and initial feedback was excellent, their after sales is dismal. Purchased an expensive stainless steel distribution tool which arrived damaged. Even though it's a small dent, I expect the items to be brand new and undamaged. On contacting Cape Coffee the same day of delivery I was told they won't replace, but they'll see if the supplier is willing to do anything - otherwise tough luck. I don't know how this is acceptable practice for any store, and won't be using them again.
0 replies
29 months ago
DSTV Stream and Catch Up - Delayed Highlights
DSTV Stream's Catch Up has been made completely useless for football fans due to recent changes. Highlights for Premier League and UCL matches are no longer available the next day (only one or two matches become available), and you have to wait sometimes 2 days for highlights for all games to become available. And it's not even a licensing issue - cause the same highlights are available first thing in the morning on the Super Sport website for free (but at a lower quality). Why are paying customers considered second rate? Trying to raise it with Customer Care and I'm just told tough luck - that's how it is. DSTV need to start treating their customers better if they wish to retain them.
72 replies
31 months ago
*********** Company - Stay Away!
After using them for a while they've introduced OTP checks that don't work. They send SMS using cheap marketing packages rather than transactional due to costs and so the OTP doesn't arrive if you block marketing spam (ie. Do Not Contact for marketing spam). Instead of fixing this by paying for transactional SMS like all other companies, they refuse to assist and say you must allow spam marketing SMS from everyone to use their service. They will then refuse any refunds of credits purchased and stop you from using their services due to their own incompetence. Stay away!
0 replies
37 months ago
Rip-off!
Complete rip-off. Was charged R1,000 to a clean a small shower and toilet, and all they managed was the shower. The toilet had scale build-up which required the proper equipment and products to clean - which you think a cleaning company would have - but all they did was try with a brush and some normal cleaning agents. After 45min they gave up and said there's nothing they could do. Billed me R1,000 and left. I complained about it and was told there isn't anything they could since the scale can't be removed. So I bought some descaler off Takealot and poured it in the toilet. Within an hour or two all the scale was removed - didn't even have to brush it off. I showed the pictures to them of the clean toilet and they stopped responding and have ignored me since. Absolute waste of money and completely unprofessional. Stay away!
0 replies
44 months ago
Great Service
From start to finish, had a great experience with Anja and the installation team (go team Blue!), even though I was just doing a single network install in a residential home. From quote through to installation, everything was done promptly and professionally, which is in complete contrast to the other companies I tried to deal with for the same install. Very happy.
74 replies
89 months ago
Standard Bank allowing payments into closed DSTV account
Every month I pay my DSTV subs via EFT using a Standard Bank pre-loaded beneficiary "MULTICHOICE-SA DSTV SUBS". Payments used to reflect within 10 minutes. So I needed to pay again on Sunday, which I did, but nothing happened. Spoke to DSTV support, and they said it was not reflecting, but manually activated my account after sending through proof of payment. Roll around Tuesday, and my account is in arrears again. Spoke to DSTV support and they say the payment is still not reflecting, but on top of that, they actually don't support Standard Bank payments anymore! First time I've heard of this! From what I can gleam, the pre-loaded beneficiaries no longer work, but they haven't removed it from the Standard Bank company directory or made any announcements. So my payments are in limbo and I'm now fighting to get my money back, while also having no DSTV. I want to know why Standard Bank still allows payments to company-registered DSTV accounts if they no longer work, and how am I going to get my money back?!
315 replies
89 months ago
DSTV drops Standard Bank without telling customers
I've been a customer of DSTV for many years. Every month I pay my subs via EFT using a Standard Bank pre-loaded beneficiary "MULTICHOICE-SA DSTV SUBS". Payments used to reflect within 10 minutes. So I needed to pay again on Sunday, which I did, but nothing happened. Spoke to DSTV support, and they said it was not reflecting, but manually activated my account after sending through proof of payment. Roll around Tuesday, and my account is in arrears again. Spoke to DSTV support and they say the payment is still not reflecting, but on top of that, they actually don't support Standard Bank payments anymore! First time I've heard of this! From what I can gleam, the pre-loaded beneficiaries no longer work, but they haven't removed it from the Standard Bank company directory or made any announcements. So my payments are in limbo and I'm now fighting to get my money back, while also having no DSTV. I don't know how DSTV can still keep their company profiles on Standard Bank if it no longer works. So what, are the accounts closed now?! How am I going to get my money back?! Very poor management and communication from DSTV.
0 replies
109 months ago
Non-delivery / Terrible Service
<p>I want to warn as many people as possible about the terrible "service" on offer from the Homemark website. On 26 March I ordered a simple pillow from their online store. Notifications and process went smoothly. The next day I got confirmation that the order had shipped and I'd receive the item within 3-5 working days. I'm in Cape Town, so I would've expected delivery in the lower turn-around times. 3 April comes around and still no delivery. So I email them for feedback on the email addresses listed. No response. I tweet them on Twitter, and someone responds saying they're looking into it. It's now 24 April and still no one has gotten back to me. I've sent countless emails and Tweets, and no response at all. I'm now on my phone to my bank to do a charge back, as that's the only way I'll get my money back.</p> <p> </p> <p>I'm not sure if the Homemark website is a scam or the staff are just completely incompetent, but either way, DO NOT EVER USE the Homemark website to purchase anything. After the fact I was told that others have experienced similar issues, so this isn't a one time thing. BEWARE!</p>
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)