Cape Connect Internet
3|53 reviews
DB
Dewald B
1 reviews | Active since Member
22 Aug 2021, 08:51
Bad customer service
I have been sending requests to cancel my internet however I am nott getting any response back.
Extemely poor service.
I. Am not sure what to do anymore
603 Oceanview
Helpful (0)
Replies (371)0
Replies (371)DB
Dewald B's updateReviewer Update
22 Aug 2021, 09:01Horrible horrible service
DB
Dewald B's update22 Aug 2021, 09:01
Reviewer Update
Horrible horrible service
Cape Connect Internet's replyOfficial
22 Aug 2021, 09:28Dewald,
It's really not wise to publish your home address for the world to see...
At 12:00pm on 27 June 2021, you emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
At 7:45am on 27 July 2021, you emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
At 1:23pm on 15 August 2021, you again emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
Fortunately for you, we deal with people who can't spell on a daily basis and have email forwarders to handle situations like this.
At 10:56am on 22 August 2021, you emailed us via our website contact page as follows: "I have requested to stop my fibre starting 31 August and. Not getting any response. Your customer service is veey bad".
Once again, your spelling has let you down.
Again, while we were preparing this reply, you emailed "counts" and info - repeatedly.
Cancellation forms were sent to your work email address as follows: Monday June 28 at 9:09am, Tuesday July 27, 1:14pm, 16 August at 8:54am, today at 11:06am
When you visit our offices, we can show you the "sent items" folder on the accountant's computer.
Have you considered the option that the problem isn't with our service and could lie with your inability to manage your inbox and look for our emails?
Maybe send us a different email address?
It's really not wise to publish your home address for the world to see...
At 12:00pm on 27 June 2021, you emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
At 7:45am on 27 July 2021, you emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
At 1:23pm on 15 August 2021, you again emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
Fortunately for you, we deal with people who can't spell on a daily basis and have email forwarders to handle situations like this.
At 10:56am on 22 August 2021, you emailed us via our website contact page as follows: "I have requested to stop my fibre starting 31 August and. Not getting any response. Your customer service is veey bad".
Once again, your spelling has let you down.
Again, while we were preparing this reply, you emailed "counts" and info - repeatedly.
Cancellation forms were sent to your work email address as follows: Monday June 28 at 9:09am, Tuesday July 27, 1:14pm, 16 August at 8:54am, today at 11:06am
When you visit our offices, we can show you the "sent items" folder on the accountant's computer.
Have you considered the option that the problem isn't with our service and could lie with your inability to manage your inbox and look for our emails?
Maybe send us a different email address?
Best regards,
Cape Connect Internet's reply22 Aug 2021, 09:28
Official
Dewald,
It's really not wise to publish your home address for the world to see...
At 12:00pm on 27 June 2021, you emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
At 7:45am on 27 July 2021, you emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
At 1:23pm on 15 August 2021, you again emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
Fortunately for you, we deal with people who can't spell on a daily basis and have email forwarders to handle situations like this.
At 10:56am on 22 August 2021, you emailed us via our website contact page as follows: "I have requested to stop my fibre starting 31 August and. Not getting any response. Your customer service is veey bad".
Once again, your spelling has let you down.
Again, while we were preparing this reply, you emailed "counts" and info - repeatedly.
Cancellation forms were sent to your work email address as follows: Monday June 28 at 9:09am, Tuesday July 27, 1:14pm, 16 August at 8:54am, today at 11:06am
When you visit our offices, we can show you the "sent items" folder on the accountant's computer.
Have you considered the option that the problem isn't with our service and could lie with your inability to manage your inbox and look for our emails?
Maybe send us a different email address?
It's really not wise to publish your home address for the world to see...
At 12:00pm on 27 June 2021, you emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
At 7:45am on 27 July 2021, you emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
At 1:23pm on 15 August 2021, you again emailed "counts@cape-connect.com" requesting your service be cancelled on 1 September 2021
Fortunately for you, we deal with people who can't spell on a daily basis and have email forwarders to handle situations like this.
At 10:56am on 22 August 2021, you emailed us via our website contact page as follows: "I have requested to stop my fibre starting 31 August and. Not getting any response. Your customer service is veey bad".
Once again, your spelling has let you down.
Again, while we were preparing this reply, you emailed "counts" and info - repeatedly.
Cancellation forms were sent to your work email address as follows: Monday June 28 at 9:09am, Tuesday July 27, 1:14pm, 16 August at 8:54am, today at 11:06am
When you visit our offices, we can show you the "sent items" folder on the accountant's computer.
Have you considered the option that the problem isn't with our service and could lie with your inability to manage your inbox and look for our emails?
Maybe send us a different email address?
Best regards,
DB
Dewald B's updateReviewer Update
22 Aug 2021, 10:00Wow. Glad to be cancelling my service with your provider. You are extremely bad at customer service. Not sure how my spelling can let me down. What is letting me down is your horrible customer experience.
DB
Dewald B's update22 Aug 2021, 10:00
Reviewer Update
Wow. Glad to be cancelling my service with your provider. You are extremely bad at customer service. Not sure how my spelling can let me down. What is letting me down is your horrible customer experience.
Cape Connect Internet's replyOfficial
22 Aug 2021, 10:07If we are so bad at customer service, please explain why we responded to your hellopeter complaint within 30 minutes of you publishing it - on a Sunday?
Best regards,
Cape Connect Internet's reply22 Aug 2021, 10:07
Official
If we are so bad at customer service, please explain why we responded to your hellopeter complaint within 30 minutes of you publishing it - on a Sunday?
Best regards,
DB
Dewald B's updateReviewer Update
22 Aug 2021, 10:09Please send me the cancelation letter which was never sent to me. Why would i escalate if i received the letter.
Use dewalds4.db@gmail.com
Use dewalds4.db@gmail.com
DB
Dewald B's update22 Aug 2021, 10:09
Reviewer Update
Please send me the cancelation letter which was never sent to me. Why would i escalate if i received the letter.
Use dewalds4.db@gmail.com
Use dewalds4.db@gmail.com
Cape Connect Internet's replyOfficial
22 Aug 2021, 10:24We have provided you proof above that we repeatedly sent you the cancellation form. Check your work email inbox. If it's not there. Talk to your work IT people.
Cancellation forms were sent to your work email address as follows: Monday June 28 at 9:09am, Tuesday July 27, 1:14pm, 16 August at 8:54am, today at 11:06am
The email address you listed above has been blanked out. Please send it to us via the contact us form that you have used earlier today.
Cancellation forms were sent to your work email address as follows: Monday June 28 at 9:09am, Tuesday July 27, 1:14pm, 16 August at 8:54am, today at 11:06am
The email address you listed above has been blanked out. Please send it to us via the contact us form that you have used earlier today.
Best regards,
Cape Connect Internet's reply22 Aug 2021, 10:24
Official
We have provided you proof above that we repeatedly sent you the cancellation form. Check your work email inbox. If it's not there. Talk to your work IT people.
Cancellation forms were sent to your work email address as follows: Monday June 28 at 9:09am, Tuesday July 27, 1:14pm, 16 August at 8:54am, today at 11:06am
The email address you listed above has been blanked out. Please send it to us via the contact us form that you have used earlier today.
Cancellation forms were sent to your work email address as follows: Monday June 28 at 9:09am, Tuesday July 27, 1:14pm, 16 August at 8:54am, today at 11:06am
The email address you listed above has been blanked out. Please send it to us via the contact us form that you have used earlier today.
Best regards,
DB
Dewald B's updateReviewer Update
22 Aug 2021, 10:38I have responded with the cancelation letter. I cannot be held responsible for not receiving the letter and have requested to cancelin july. More than a monthaago. No one has emailed me. I receive my bills monthly and no reason why i would not receive the cancel letter.
DB
Dewald B's update22 Aug 2021, 10:38
Reviewer Update
I have responded with the cancelation letter. I cannot be held responsible for not receiving the letter and have requested to cancelin july. More than a monthaago. No one has emailed me. I receive my bills monthly and no reason why i would not receive the cancel letter.