DB
Dewald B
Active since Nov 2020
7
Reviews
0
Industries
Reviews
7 reviews37 months ago
Delivery sent to wrong Province
My order was supposed to be delivered on 22 March. Not 1 person has contacted me and instead it was sent to JHB instead of Cape Town. 4 consultants dropped my call. No manager on the floor to speak to. Complaint 9000293068 Order: 500582582 Not 1 person is able to help us. I would not recommend hi-fi corp to anyone. They do not even take my call seriously.
0 replies
41 months ago
Bas Customer Experience - Build it Somerset West
On 29 November I bought a Kreepy Krauly from Build it Somerset West. The sales man told me it would work in all pools. Upon testing the product I realised that the device does not work in my pool due to it being a smaller pool. The next day I returned the product to Build It and requested a refund. The manager refused to refund my money stating that the product was opened and used and my money cannot be refunded . My response was that, Obviously it has to be opened and used in order to test it. The consumer protection act states that if something was sold and incorrect advise provided then the item may be returned for a full refund. I requested the refund on multiple occasions however the manager refuses to assist. Every day I make multiple phone calls however no calls get returned. The manager then said that they can request a more expensive Kreepy Krauly. However to date my phone calls doesnt get returned. On 9 November the manager said that Kreepy will send the more expensive device and the matter will be resolved. On 11 November the manager said that Kreepy has now not returned their phone calls. Build it, all I am asking is that you refund my money based on an incorrect product being sold to me based on bad advise from a sales person. This goes against the consumer protection act. On 12 November I have left multiple calls and still no one calls me back. Please help me resolve this matter.
132 replies
57 months ago
Bad customer service
I have been sending requests to cancel my internet however I am nott getting any response back. Extemely poor service. I. Am not sure what to do anymore 603 Oceanview
371 replies
57 months ago
No installation and no effort to contact me
I have logged a request for fibre on 22 july 2021. To date i havr arranged multiple occasions for the installer to go into my new property i have bought. I had to arrange special access with the owner and web africa didnt show up and didnt make any effort to contact me. Firstly Web africa is alresdy installed. Why do we need to install again of there is already fibre? Second its not great service making arrangements and then not showing up and not making any contact with. Its been more than 1 month since ordering. I am moving in on 31 August and quite sure i wont have internet which will affect my ability to work.
0 replies
61 months ago
No Delivery Made!
My Order for the 1st of April was never delivered. Payment was made in February. Really bad service. We are still waiting for the cake and no contact from Net Florist. Not worth the bad service and very expensive prices. Order: 105327462
0 replies
64 months ago
Worst Experience buying a Brand new Car with many faults
I ask that you please read my experience of buying a new car from Kelfords Ford in Somerset west and I ask that you intervene due to this bad experience I am having. Background and Facts: I bought an Ecosport Trend line from Kelfords Ford in Somerset West and on 24 December 2020 I received the car The car was delivered to me with scratches and dents on the back wheel cover. This information was shared with me a day or 2 before receiving the car The arrangement was that the wheel cover would be re-spray painted within the new year at a Ford approved panel beaters On 7 January 2021 I reported to Kelfords Ford that the petrol gauge doesn’t move when putting in a full tank petrol I requested to cancel the contract and return the vehicle due to a faulty petrol tank Tristan Kelly refused to cancel the contract stating the car will be fixed as per the CPA they have the right to fix the damages . Tristan refused to cancel or change the car for a model that doesn’t have scratches and fuel tank problems On 8 January 2021 (on inspection) Ford realised that the petrol sensor was faulty and ordered a new part On 8 January 2021 my wheel cover was also handed over to Ford so that they could spray paint the cover On 12 January 2021 my car was returned to Ford in order to replace a petrol gauge sensor which was identified as faulty On 12 January 2021 my wheel cover was also provided to Ford so that they could spray paint the cover On 12 January when collecting my car from Ford Tristan Kelly asked that I please re-do the survey wo that Ashley (the sales consultant) could qualify for commission. I was asked to lie about my experience to ensure Ford head office receives a good survey result On 16 January 2021 I made contact with Tristan to advise him I had put petrol into the car (a full tank R530) and the petrol gauge still showed half way. I realised the petrol sensor was still faulty after being replaced a few days earlier On 16 January 2021 Tristan Kelly accused me of not switching the car off and letting the car idle while putting petrol and had the audacity to ask if via Whatsapp if I have I had video proof of switching the car off and putting petrol. I replied saying: “I do not take videos while putting petrol” On 16 January 2021 Tristan Kelly called me stating that he knows for a fact I didn’t switch the car off and that the error is on my side Ford Kelfords agreed to look at the petrol sensor on 18 January 2021 and Ford would also give me back the wheel cover which was scratched by Ford while in their warehouse. The wheel cover had been spray painted On 19 January 2021 my car was returned to me. On inspection I realised that the wheel cover still had scratches and dents. Tristan Kelly sent me whatsapp stating the scratches are minor to which I replied that a new car should not have any scratches and for me the damage is major Tristan Kelly assured me the cover would be spray painted again. I told him I am worried about the amount if times they were spray painting the cover on a brand new car. Why not get it right the first time? On 19 January 2021, On inspection I showed Ashley who delivered the car that the petrol sensor was still faulty and didn’t move – I had Photo evidence. The tank was supposed to show a full tank after I had put in R530 petrol and had only driven to cape Gate and back to Strand (distance of 80Km would not have taken a half a tank of petrol). Tristan Kelly then accused me of lying and said that I had driven the car to Cape Gate and other locations so the petrol tank will not be full. I had not driven the car other locations. I placed pressure on Tristan stating that I know the tank is faulty. Tristan then agreed that Ashley Burn would collect the car from me and put in more petrol to prove to me the petrol sensor works. Ashley then collected the car After about 4 hours Ashley Burn sent me a whatsapp stating that he had put in a full tank petrol and the sensor did not move and thus proving that I was right about the sensor still being faulty (after being replaced a few days earlier). Take into account this was after Tristan assured me I was lying about switching off the ignition and he was sure the tank was working correctly At around 3pm Tristan admitted to the fault and said the master technician was now busy investigating I again asked that we cancel the contract because I do not want the car anymore. Tristan refused to cancel or change the car for a model that doesn’t have scratches and fuel tank problems My car is still at Kelfords Ford My first insurance instalment was debited on 19 January 2022 and my first car instalment will go off on 20 January 2021 My car has already been inspected 3 times in less than 30 days after buying a brand new car How many times must they fix a broken car before I am allowed to cancel the contract? This has been the worst experience of my life I will be logging my experience with local newspapers and Hello Peter.
0 replies
66 months ago
No clearance certificate
Paid off debt review in March 2020 and still waiting for a clearance certificate. Ne feedback from any agents. No email replies. The 21 working day deadline has been exceeded and we are reaching 40 working days since last feedback received. I am hoping you can help me resolve this.
56 replies
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0 (0%)
4 Star
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2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)