Poor customer service.

We have been using them for years and honestly, I've never had any issues with them but my father and I moved to a smaller apartment recently and requested that they install the our existing router but they would need Frogfoot to install and they would be in contact, they claimed to have called and could not get hold of me which is firstly untrue as my phone is always on and I always return missed calls which I rarely miss. I then when I follow up with Cape Connect advise they would follow up and advise which never happened and its been 3 days already and application and documentation was submitted about a week ago.

This service provider followed up with us originally, which took me by surprise as many companies don't. However the entire application process with Cape Connect wasn't the best, this provider seems uninterested and I will never understand why the consumer needs to request business to take money from them.

Hopefully this will help those of you that are thinking about using this provider

From what I can see on other reviews on how the individual that handles these HP complaints speaks to its clients when they complain regarding their service is absolutely shocking...I don't know how any company can allow this.