DS
Donavon S
Active since Aug 2021
19
Reviews
0
Industries
Reviews
19 reviews4 months ago
WesBank attempting to close complaint due to MIOSA escalation – unacceptable service failure
I am lodging this complaint against WesBank due to ongoing service failure, lack of accountability, and an attempt to shut down my complaint process simply because I exercised my right to escalate the matter to MIOSA. I financed a vehicle through WesBank which was delivered in a defective and unsafe condition due to dealership negligence. The vehicle was returned to the dealership on 21 November 2025 and has not been in my possession since. The entire transaction is formally in dispute and is under investigation by MIOSA. Despite this, WesBank has: Repeatedly missed their own promised feedback deadlines Failed to provide meaningful updates or resolutions Ignored my formal written request to suspend instalments while the vehicle is not in my possession Continued to defer responsibility to the dealership instead of acting independently Most concerning of all, WesBank has now stated that they intend to close my internal complaint solely because I opened a case with MIOSA. This is unacceptable. Escalating a matter to an ombud does not give a bank the right to abandon its internal complaint process or avoid accountability. This conduct has caused significant financial and personal stress and falls far below the standards set out in the Code of Banking Practice. At no point has WesBank resolved the matter, yet they now seek to administratively close the case instead of addressing the substance of the dispute. I am asking WesBank to: Keep my complaint open until it is properly resolved Address the suspension of instalments while the vehicle is not in my possession Take accountability for missed commitments and poor communication I am sharing this publicly as a warning to other consumers. If this behavior continues, I will escalate further to the Financial Ombud and the National Credit Regulator. Reference number: CRSE971F
0 replies
4 months ago
We Buy Cars Brackenfell – Negligence, Price Manipulation & Unfair Shortfall Demand
I am lodging this complaint to formally raise serious concerns regarding my recent experience with We Buy Cars Brackenfell. The conduct displayed throughout this transaction has been unacceptable and raises multiple issues relating to transparency, negligence, and unfair business practice. I initially attempted to purchase a vehicle from this branch. After showing interest, the advertised price of the vehicle was altered without any clear or lawful explanation. Despite numerous attempts to obtain clarity, no satisfactory justification for this price change was provided. Before delivery, We Buy Cars staff negligently filled a petrol vehicle with diesel. This resulted in the engine warning light repeatedly appearing and caused mechanical complications. This defect did not exist prior to their handling of the vehicle. Despite this being an error caused entirely by their staff, I was still expected to proceed with the purchase. I made multiple attempts to escalate the issue and speak to a branch manager or senior staff member. These attempts were ignored, calls went unanswered, and I received dismissive and unprofessional treatment from customer service. Branch Manager Mr. Prinsloo is the worse of them all, he does not call back, I have lodge multiple complaints with the promise he would call back. this was in the first week of November, to this day, I have not heard anything. Due to the unresolved mechanical issues caused by their own negligence, I had no choice but to cancel the deal. At no stage did I take delivery or assume possession of the vehicle. The cancellation was directly linked to a defect introduced by their staff. Despite this, I was then informed that I am liable for a “shortfall” amount relating to the original vehicle I sold to them — a shortfall that had been structured into the financing arrangement for a vehicle that I ultimately could not accept due to their own fault. Holding me liable for a shortfall under these circumstances is unreasonable, unfair, and inconsistent with the Consumer Protection Act. I am currently seeking legal and consumer protection guidance to resolve this matter formally. My experience at We Buy Cars Brackenfell has been deeply disappointing. The lack of accountability, the unsafe handling of the vehicle, and the attempt to shift financial responsibility onto me after their own mistake reflect extremely poor business conduct. I request an urgent resolution and a formal investigation into this matter. However lets face facts here, they don't care, they are ********* and they will make your life a living hell. I've had to go to the NCC because lets face it, they will do nothing and the customer will ultimately pay.
53 replies
23 months ago
MTN from best to WORSE
Look I know MTN don't really focus on customer care or focus, there call in options on the phone is extremely tiring and time consuming. I always pay my MTN account, the last two months I've had issues with my salary so I have paid my account via Credit Card and through their app to give them immediate notice however these people, if we can call them that, reported to Experian that my account was not paid and marked it as missed payment even though this is false information given to Experian , it caused my credit report to drop 10 points effective my other applications I've had in the pipe line. After consulting with, all I got was "apologies for inconvenience" as if this will repair damage done. These people don't care and its extremely said, I use to praise MTN and always did business with them but no more, I will never make use of them again. We could compare them to the government in this country, they don't care about you or your needs, you just a number on a page...loyalty means nothing.
0 replies
25 months ago
McDonald's ***** from its customers
I went to this McDonald's (Heritage Park of the N2 by the BP Garage)to order for a late lunch, I was in a rush so I went through the driver through and ordered 2 burgers, which I PAID, came to the collection window and was told my order is on its way I said thank you and waited, a couple minutes after, the employee comes back to the window to instruct me NOW GO AND PARK MY CAR IN THE WAITING AREA and I told her NO, I cannot wait anymore you guys are playing with me and my time, please refund me. They after forced me to sit in my car in the drive through window and MADE me wait for my food, I got upset parked my car and when to ask the supervisor if I or my time is a joke to them. I through the slip on the counter and left, not the first time i have experience this kind of incompetence at this branch, they are slow and have no care for customer needs. KFC will warn you of waiting times before you order, why can you do the same??? you people and your service are pathetic to say the least. I have am now out of pocket and didn't even receive my food. I will be laying complaints against this branch for withholding my money and not providing me with paid for services but it doesnt really help because head office don't either take your calls or just hang up on you. Don't you guys think you have enough, you really want to ***** R80 from me...I WILL DELETE AND REPOST THIS EVERYDAY UNTIL ACTION IS TAKEN - THIS POST WAS MADE OVER 4 WEEKS AGO AND THEY HAVE DONE NOTHING....MCD's don't give a Sh#t about you. Il just update this every week. I'm hopeful that this will save you all the headache. Keep driving past this place there's a burger king 1km down in the same direction, use them
0 replies
27 months ago
THE WORSE INSURANCE COMPANY - Steer clear of these fools
Called last week to cancel my policy with these clowns after the LIE and mislead. GUYS STAY AWAY FROM THESE PEOPLE. They do not care about you, there call center staff are *********** as our government. I will do DISCOVERY a favour and post on Hello Peter EVERY ****ING DAY OF MY LIFE just so they you guys don't get messed around and rob like I do.
0 replies
27 months ago
Di*****ing you
Wish I could give you guys less, worst insurance company, no care for customers. They mislead about fuel cashback, their debt order dates change as they please, all they do is just **** you around. These people do give a **** about you, rather pay more for insurance than dealing with these clowns.
174 replies
28 months ago
Buy ***** YOU Cars
Wish I could give you guys a lower score. Bought a car from these people in September this year spending roughly R300K, I also took out a service plan which the first payment was meant to go off at the end of October as the sale consultant explained, however they scheduled in the first week instead and the payment was missed due it money not being available in my account. I however made the payment through there Innovation App via credit card. After this, things went smoothly with the debit orders going off end of October early November and then again at the end of November which makes 3 payments. I called yesterday to book my car for a service, just to be told that I have only made two payments and that we would need to make another before I could. And as much as I try explaining it to these clowns are their service department the more they insist I haven't made the payment despite sending statements as proof, showing deductions. they still refuse to help, there service center call agents are useless and *********** to say the least. 2 days of frustration and disbelief, I honest would not recommend anyone doing business with these people, get service through your Bank Finance. These people are extremely unprofessional, they keep you on hold of 20 minutes at a time. they hang up with phone when you in the middle of your conversation and their supervisor or managers are never available to help. you guys are patheic
0 replies
33 months ago
Worst Internet and Third Party Provider. DO NOT USE!!!!
Been sitting without internet since Thursday 11am. Phone to log a complaint with my service provided and was told they tried to contact me, however no one has ever called. Did the same thing again this morning, when I contact there offices directly. These people are messing with my job, as of today, I have been without internet for 5 days. And to make it worse they lie....its so hard to find good decent service these days. I'm not going to stand for it, it this doesn't get resolved today I'll need to go take more serious action for loss of income. I would not ever recommend this company are any of their service provides to anyone. Cape Connect, STAY AWAY! Frog Foot! STAY AWAY. WORST!!
60 replies
37 months ago
Poor customer service.
We have been using them for years and honestly, I've never had any issues with them but my father and I moved to a smaller apartment recently and requested that they install the our existing router but they would need Frogfoot to install and they would be in contact, they claimed to have called and could not get hold of me which is firstly untrue as my phone is always on and I always return missed calls which I rarely miss. I then when I follow up with Cape Connect advise they would follow up and advise which never happened and its been 3 days already and application and documentation was submitted about a week ago. This service provider followed up with us originally, which took me by surprise as many companies don't. However the entire application process with Cape Connect wasn't the best, this provider seems uninterested and I will never understand why the consumer needs to request business to take money from them. Hopefully this will help those of you that are thinking about using this provider From what I can see on other reviews on how the individual that handles these HP complaints speaks to its clients when they complain regarding their service is absolutely shocking...I don't know how any company can allow this.
0 replies
39 months ago
Head of Design and Sales (all title, no back bone)
Trying to buy equipment for a large company from them since last year, was promised delivery mid January 2023, when I follow up with them in the new year the Head of Design and Sales Henry Cromhout tells me that I will only receive my equipment mid February 2023 without explanation as to why? furthermore I sent a mail to request as why its been delayed, due to the fact that every time I request feedback the story changes....they do not bother to answer or return my calls or mails, this is after they had received FULL PAYMENT for this unit. I think today on the 2nd of Feb, lastly heard from Henry on the 8th decide to call and speak to the person in charge to receive a refund, I then spoke to a very help and kind individual named Samantha who help me prompt and sorted out my delivery. Thank you, Samantha! its people and employees like Henry that bring poor reputation to company's and employees that try, they should get ride of these toxic passengers. They think because of their titles they can treat clients like they have treated us...I can assure you that the huge company and our sister companies that I work for will never do business with Munaaz again. Trust me when I say you guys are losing out.
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
1 (5.2631578947368425%)
3 Star
1 (5.2631578947368425%)
2 Star
1 (5.2631578947368425%)
1 Star
15 (78.94736842105263%)