Cape Consumers: Deplorable Service

After Cape Consumers sent me a message on 08 March 2022, informing me that Baby City is also on their list of service providers, I made a purchase at Baby City, Somerset West for a substantial amount on the 22nd of March.

My bsmart card was declined for some unknown reason. We agreed that I pay with my credit card, and as soon as the system works, the amount would be credited on my credit card and debited on the bsmart card.

I sent various emails, and contacted Cape Consumers telephonically in order to get the situation resolved. Adriaan promised me to investigate the problem on 28 March. Emails were also sent to me with the same promises.

On 13 April I visited Baby City again. The manager battled for more than an hour on the phone and emails, trying to resolve the matter. However, without any success.

I canceled my membership with Cape Consumers now after 42 years. I like to put this on record in order to expose the company's deplorable service delivery to others. It is extremely frustrating and unacceptable to deal with such incompetence and blatant never minded attitude.

The yearly bonus is calculated on purchases from July to June, and becomes payable at November. However. If I cancel my membership now, I will only receive my bonus for July 2021 - June 2022 somewhere in 2023, instead of November 2022. Cape Consumers cannot even tell when in 2023.

One would think that in these current difficult economical circumstances, companies will at least try and deliver some kind of service delivery. Clearly Cape Consumers is clearly not of the same opinion and does not have much of respect for loyal customers.