Cape Consumers' Dysfunctional Accounting System

Cape Consumers accounts could be paid into a bank account until about the middle of 2020. Then the payment procedure was altered and one was compelled to pay via the BSmart system. This was a totally useless service and it was impossible to obtain any account information via this system. Clearly it was not a "smart" choice to move to the Bsmart payment system. Clearly this move did not serve Cape Consumers well as they have now shifted to another payment system. I succeeded in making contact with an operator last month and I confirmed my email address and other contact details. After a number of inquiries to determine what the amount is that I should pay this month, still no account was forwarded to my email address. I phoned the number that I had from my previous attempts to find out what the outstanding amount is, but i was merely told that an operator would phone me later in the day in order to change the contact details. I told the person who I spoke to that this is exactly what I did last month. The person then cut off the phone connection. I was told that the annual bonus offered by Cape Consumers is only paid out if the customer pays his/her account on time every month. Here is clearly a concerted effort to not pay out bonuses to customers by not sending out accounts in time - Cape Consumers will merely argue that the accounts were not paid in time. I pay this account on behalf of my mother who is now 87 years old. Since I can remember, my Mom has been a loyal member of Cape Consumers. She always received her annual bonus as she always paid her account on time. This is again a situation that so many South Africans must learn to accept: every single system that has worked efficiently for decades, must be destroyed. I think members of the public should be warned against joining Cape Consumers - they should not believe anything they are offered by joining Cape Consumers - the company can simply not deliver on its promises. It is just another failed business enterprise.