info@ceah.co.za

I have a bunny named Storm, now when I had first gotten her I did not know whether she was a male or female, how old she was or the difference between spay and neuter. I had sent them an email specifying all the things that I had not known and I had asked how much would it be if I were to get my bunny neutered. The receptionist gave me a set price of R1650 for the neuter and R580 for a check up and a vaccination if I had gone a week later to get my bunny neutered. I did the check up and found out that my bunny was a female I went to the reception told her it was a female and asked if she could schedule me for a neuter the following week. She did so not telling me that there was a difference between the neuter and spay and the price difference. I had budgeted R1650 for her and when I got there today for her neutering I was told it was a spay and had been explained what it entails and not that there was this massive price difference because she’s a female. I signed the document left her there and got a message later the day to state that her fees were R2050. I was surprised to see this amount as I was not informed about it. Honestly the only reason why I’m giving 2 stars is because the procedure went well but this is seriously ********* and unprofessional. Kindly train your employees on how to read emails correctly and supply your customers with the correct information. I’m disappointed, I had no problem paying for the procedure but to tell me on the day that it had increased by R400! That is disgraceful. Durbanville📍