Bad Customer Service

I have an indured animal here and I made a mistake thinking the people at Cape Exotics Animal Hospital would understand my concern and try to help. Their working hours weekdays are 08:00 to 18:30. After numerous attemps a lady finally answered the phone just after 18:00 and advised me to send photos of our indured animal to their whatsapp number. No body responded even though they showed online. When I telephoned their landline again at 18:12 an answering machine took the calls as if they're already closed. Come on people! Thanks to you I am stressed out and won't shut an eye tonight. For a first time customer experience this is very disappointing. It's actually scary that in a moment of panick and stress that my only option is to make contact with you people and still you just don't have a care in the world. Frightening indeed!