Nonexistent management

I bought a fairly expensive tree from this branch today but I had concerns over transporting it. "Don't worry, we wrap the whole tree for you," the assistant says. Based on that, I make my purchase only to go outside and proceed to watch the assistant mangle the leaves while trying to tie an 8 inch piece of string around a 7 foot tree - he's wrapping. He was soon joined by a second fellow who helped him squash some more leaves. This is just the start of a story that ends in a manager screaming at me that she "can't be everywhere"... Cut to the end - I should have gone to Stodels