DU
Dominic U
Active since Feb 2016
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Lying to customers and not enabling refunds
The company misrepresents stock availability on their website, only informing buyers that items are out of stock after the order has been paid. Their phone line does not work and they won't allow me to cancel my orders. Absolutely dishonest practices.
0 replies
26 months ago
Nonexistent management
I bought a fairly expensive tree from this branch today but I had concerns over transporting it. "Don't worry, we wrap the whole tree for you," the assistant says. Based on that, I make my purchase only to go outside and proceed to watch the assistant mangle the leaves while trying to tie an 8 inch piece of string around a 7 foot tree - he's wrapping. He was soon joined by a second fellow who helped him squash some more leaves. This is just the start of a story that ends in a manager screaming at me that she "can't be everywhere"... Cut to the end - I should have gone to Stodels
0 replies
69 months ago
Online shop is a scam
Bought a TV on special online and Hi-Fi Corporation held onto the money for over a week without update. Today I received a call from them stating that the item is out of stock. The operator told me that they were calling "ALL of the customers that bought that product" to inform them that they do not have it. Just to recap - they put on a special that they wouldn't fulfil, and they held on to an number of customers' payments for who knows how long. That's fraud.
0 replies
69 months ago
Took my money and then nothing happened
I ordered a TV online and jumped through all of the ridiculous hoops that they stipulated. It is now a week later and I do not have an update on my order. I have been calling their customer support line all morning but it just puts me in a feedback loop where I have to keep selecting the department I want every 15 seconds. At this point I either need an immediate update or I need my money back. I would be fine with explaining this to a call centre agent, but their phone system is clearly not working.
0 replies
75 months ago
No emergency repair response and terrible customer communication
The Comtel-owned line for our estate has been down for three days and the service provider has so far declined to give an explanation to customers and refuses to provide an estimated time of repair. All queries are answered with "we are liaising with the construction company" and "this is the only information we are able to provide". This is all done via email since customer support does not even answer their phone.
224 replies
85 months ago
Spec-Savers Kloof Street, Cape Town: Wasting customers' time
I was informed that I could pick up my prescription this week, only to arrive at 11:00 in the morning and discovering that the practice had been closed for renovations since Monday, and would remain closed for almost two weeks. The construction crew on site confirmed that the Spec-Savers staff were not at work. The contact number provided on the door also does not work. So here are some questions: Why inform me that staff would be available to assist, and that I could pick up my prescription? Why was I not contacted if this would in fact not be the case anymore? Who am I supposed to contact?
168 replies
98 months ago
Cancelled my policy twice - still being debited
I wrote a review previously on hellopeter.com about the fact that the company does not cancel my policy after having requested them to do so via telephone and again via email. Prime Meridian immediately responded to my complaint via email but the end of the month came and I discovered that they had once again debited me. In the email they promised to see to my complaint within 10 working days, or 21 working days, or at worst - 42 working days. Really? It is going to take anywhere between two weeks and two months in real time? I honestly don't care for any explanation, I just want them to stop taking my money. Still disappointed, what else is new?
0 replies
98 months ago
Refuses to cancel my policy and continues to deduct money from my account
I have tried twice to cancel my insurance policy on a car that I no longer own. Once telephonically and again via email. Both times I have received no further feedback and my policy has yet to be cancelled. This insurer seems to be outright refusing to cancel my policy and continues to deduct money from my account. I will next be writing a letter to the ombudsman for short term insurance. To prospective clients I can only say be very careful.
106 replies
123 months ago
Good hands-on service
I have to commend the agents at EC Finance. My initial application had a few problems (mistakes on my part, not theirs), which the agents quickly contacted me about and swiftly corrected with the loan provider. <br> <br> Follow-up emails both before and after the loan had been paid out were also massively helpful. Agents were approachable and very helpful whenever I had questions. Thumbs up.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)