Unhappy about your poor service

November 2020 my brother and I we lodged a complaint against MR Power who is our executor. On 03/11/2020 we received an acknowledgement via email. Louise Belcher sent us an email that MR Powers is not responding to their emails. She sent us an email that they are escalating the matter to Thabo Mkoko and Thumeka Dwanya. We sent them an mail on the 20/05/2021 they never responded till today. We need to appoint an executor. We don't know what to do. Our previous executer is refusing to give us our file back. Please help.

Regards, Precious