MC repairs Cape Town is not reliable

I asked them to repair my Sage coffee machine. I said the seal is broken. Two guys came, didn’t even look inside the machine and told me the seal is broken but they can’t repair it now. They charged me R250 for call-out fee and promised to come back on thursday after 2pm. Nobody came back. The ones who writes on WhatsApp even asked me why I write a bad review, I only paid R250. I have the feeling they are living from call-out fees and never return. This company is a joke and not reliable at all.