TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Jun '25 - May '26
CAPE REPAIRS has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked CAPE REPAIRS across 45 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
They came out to repair my dishwasher. After stripping it and drying it, they said it was repaired. They had to come back the next day as the same issue persisted. Now 3 weeks later when I used it again it now leaks, a new issue since their repair. They have ignored all messages and calls and have not come back to fix. They charged R2500 for the first repair that took 45mins. Their 'warranty' not with the paper it written on. Avoid these guys at all costs!! They are con artists.
1 reviews | Active since Jan 2020
They came out to repair my dishwasher. After stripping it and drying it, they said it was repaired. They had to come back the next day as the same issue persisted. Now 3 weeks later when I used it again it now leaks, a new issue since their repair. They have ignored all messages and calls and have not come back to fix. They charged R2500 for the first repair that took 45mins. Their 'warranty' not with the paper it written on. Avoid these guys at all costs!! They are con artists.
1 reviews | Active since Jan 2020
I asked them to repair my Sage coffee machine. I said the seal is broken. Two guys came, didn’t even look inside the machine and told me the seal is broken but they can’t repair it now. They charged me R250 for call-out fee and promised to come back on thursday after 2pm. Nobody came back. The ones who writes on WhatsApp even asked me why I write a bad review, I only paid R250. I have the feeling they are living from call-out fees and never return. This company is a joke and not reliable at all.
1 reviews | Active since Jan 2020
I asked them to repair my Sage coffee machine. I said the seal is broken. Two guys came, didn’t even look inside the machine and told me the seal is broken but they can’t repair it now. They charged me R250 for call-out fee and promised to come back on thursday after 2pm. Nobody came back. The ones who writes on WhatsApp even asked me why I write a bad review, I only paid R250. I have the feeling they are living from call-out fees and never return. This company is a joke and not reliable at all.
1 reviews | Active since Jan 2020
"I am compelled to share my utterly disappointing experience with Cape Repairs, a company that has utterly failed to live up to its promises. After their 'expert' technicians worked on my fridge, it went from bad to worse, with both the top and bottom sections failing to cool. Despite their assurances and a 6-month guarantee, the issue persists, and their customer service has been woefully inadequate. The first visit was a disaster, with the technician claiming everything would be fine, but clearly having no idea what they were doing. Andrew, the representative I spoke to, promised a follow-up visit, but it was a repeat of the initial disaster. I've paid R1250 for a service that has left me with a broken appliance and a sense of betrayal. I'm sharing this to warn others: Cape Repairs is not the company to trust with your household appliances. Their lack of professionalism and blatant disregard for customer satisfaction are a recipe for disaster. I've documented all interactions and will be taking further action to recover my losses. If you value your time, money, and sanity, avoid Cape Repairs at all costs. I urge everyone to steer clear of Cape Repairs and their subpar services. #CapeRepairs #TerribleService #Avoid"
1 reviews | Active since Jan 2020
"I am compelled to share my utterly disappointing experience with Cape Repairs, a company that has utterly failed to live up to its promises. After their 'expert' technicians worked on my fridge, it went from bad to worse, with both the top and bottom sections failing to cool. Despite their assurances and a 6-month guarantee, the issue persists, and their customer service has been woefully inadequate. The first visit was a disaster, with the technician claiming everything would be fine, but clearly having no idea what they were doing. Andrew, the representative I spoke to, promised a follow-up visit, but it was a repeat of the initial disaster. I've paid R1250 for a service that has left me with a broken appliance and a sense of betrayal. I'm sharing this to warn others: Cape Repairs is not the company to trust with your household appliances. Their lack of professionalism and blatant disregard for customer satisfaction are a recipe for disaster. I've documented all interactions and will be taking further action to recover my losses. If you value your time, money, and sanity, avoid Cape Repairs at all costs. I urge everyone to steer clear of Cape Repairs and their subpar services. #CapeRepairs #TerribleService #Avoid"
1 reviews | Active since Jan 2020
Our insurance sent a technician to determine why our fridge no longer works. He was thorough, checked that the compressor was working, etc. In my message to Cape Repairs, I sent the technician’s recommendation. They promptly sent a technician. He moved the fridge, and thats it. He didn’t check or inspect anything. He then came up with a cost of repair, hoping we would just say yes on the spot. We said we’ll wait for the invoice. He then demanded the R200 call out fee on the spot, asking us to do a geopayment. We still have not received an invoice, and after reading all the reviews here, we’re glad we were cautious.
1 reviews | Active since Jan 2020
Our insurance sent a technician to determine why our fridge no longer works. He was thorough, checked that the compressor was working, etc. In my message to Cape Repairs, I sent the technician’s recommendation. They promptly sent a technician. He moved the fridge, and thats it. He didn’t check or inspect anything. He then came up with a cost of repair, hoping we would just say yes on the spot. We said we’ll wait for the invoice. He then demanded the R200 call out fee on the spot, asking us to do a geopayment. We still have not received an invoice, and after reading all the reviews here, we’re glad we were cautious.
1 reviews | Active since Jan 2020
"Absolutely appalling experience with this repair company - overcharged massively, failed to fix the issue, and then became completely unresponsive when I tried to get them to come back and sort out the problem. Utterly unprofessional and not worth the money."
1 reviews | Active since Jan 2020
"Absolutely appalling experience with this repair company - overcharged massively, failed to fix the issue, and then became completely unresponsive when I tried to get them to come back and sort out the problem. Utterly unprofessional and not worth the money."
1 reviews | Active since Jan 2020
These sharks never repaired my fridge entirely. I had to loan R1250 for a 10-minute job and the guy agreed that he would come and collect the cash the next day from me which he did. I got an invoice with a 6-month warranty. A few days later my fridge started icing up at the back and my vegetables are getting spoilt. I reported this and got no reply other than what temperature it is set at. This morning I was told a message will be sent to the owner, whoever that is, to call me. I'm yet to receive a call back. I sent emails and WhatsApp messages. Eventually he tells me because payment wasn't made immediately (take note the guy agreed to come collect cash the next day) I violated my guarantee! HOW?! I am SO sorry I never checked reviews for these sharks before. Please raise awareness against these *******s!
1 reviews | Active since Jan 2020
These sharks never repaired my fridge entirely. I had to loan R1250 for a 10-minute job and the guy agreed that he would come and collect the cash the next day from me which he did. I got an invoice with a 6-month warranty. A few days later my fridge started icing up at the back and my vegetables are getting spoilt. I reported this and got no reply other than what temperature it is set at. This morning I was told a message will be sent to the owner, whoever that is, to call me. I'm yet to receive a call back. I sent emails and WhatsApp messages. Eventually he tells me because payment wasn't made immediately (take note the guy agreed to come collect cash the next day) I violated my guarantee! HOW?! I am SO sorry I never checked reviews for these sharks before. Please raise awareness against these *******s!
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