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Capetown-Outfitters
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Capetown-Outfitters receives overwhelmingly negative feedback. Customers consistently report that the business misrepresents itself as a Cape Town-based retailer while actually reselling cheap products sourced from platforms like Temu and Shein at significantly inflated prices. Frequent complaints include receiving wrong sizes, inferior plastic quality items that do not match advertised photos, extremely long shipping times from China, undelivered orders, and an inability to contact the company for refunds or exchanges. Multiple reviewers describe the operation as fraudulent with no physical address or phone number available.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|16 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Capetown-Outfitters
Based on recent customer reviews, Capetown-Outfitters receives overwhelmingly negative feedback. Customers consistently report that the business misrepresents itself as a Cape Town-based retailer while actually reselling cheap products sourced from platforms like Temu and Shein at significantly inflated prices. Frequent complaints include receiving wrong sizes, inferior plastic quality items that do not match advertised photos, extremely long shipping times from China, undelivered orders, and an inability to contact the company for refunds or exchanges. Multiple reviewers describe the operation as fraudulent with no physical address or phone number available.
Capetown-Outfitters has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Capetown-Outfitters across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAF
Alvin F
1 reviews | Active since Jan 2020
7 Mar 2026, 18:44
Fronting, selling cheap TEMU goods
Be aware They are Not a South African or even Cape Town based shop. They are just fronting and selling cheap TEMU and Hein pruducts from China, but at a massive premium (your package will come from Temu or Shein) You can order exact same items for fraction of the price dirrect on TEMU or SHEIN Don't get fooled
Helpful (0)
|Replies (0)AF
Alvin F
1 reviews | Active since Jan 2020
7 Mar 2026, 18:44
Fronting, selling cheap TEMU goods
Be aware They are Not a South African or even Cape Town based shop. They are just fronting and selling cheap TEMU and Hein pruducts from China, but at a massive premium (your package will come from Temu or Shein) You can order exact same items for fraction of the price dirrect on TEMU or SHEIN Don't get fooled
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Replies (0)AB
JP
BB
Bert B
1 reviews | Active since Jan 2020
6 Feb 2026, 09:55
Watch Out - Be Aware
If I could give them 0 stars I would. They selll inferior plastic jewelry from China. The name and email address gives the impression that they are based and sell from SA. Stuff they sell for R500 not worth R3.00 in my opinion. Plastic and sent from China. Took weeks to get to me.
Helpful (0)
|Replies (0)BB
Bert B
1 reviews | Active since Jan 2020
6 Feb 2026, 09:55
Watch Out - Be Aware
If I could give them 0 stars I would. They selll inferior plastic jewelry from China. The name and email address gives the impression that they are based and sell from SA. Stuff they sell for R500 not worth R3.00 in my opinion. Plastic and sent from China. Took weeks to get to me.
0
Replies (0)CN
Colin N
1 reviews | Active since Jan 2020
4 Feb 2026, 12:45
WISH I COULD OPEN A POLICE CASE: MIGHT WELL DO
As noted by many other people.. This is a ****. Ordered a pair of earrings and a necklace . All FAR INFERIOR plastic *******. Did not even receive the necklace and pendant!!!!!
Helpful (0)
|Replies (0)DL
Dawn L
1 reviews | Active since Jan 2020
19 Jan 2026, 09:39
DO NOT BUY FROM THIS COMPANY
I foolishly didnt google search them before ordering....so didnt realise they are not even based in Cape Town until the order was processed. As per other reviewers, they are based in China. Needless to say i NEVER received my order, although i did get a courier tracking, which has said for last 3 weeks that it is somewhere in Cape Town in some bay...tried contacting the courier company, but not getting any suitable response
Helpful (0)
|Replies (0)DL
Dawn L
1 reviews | Active since Jan 2020
19 Jan 2026, 09:39
DO NOT BUY FROM THIS COMPANY
I foolishly didnt google search them before ordering....so didnt realise they are not even based in Cape Town until the order was processed. As per other reviewers, they are based in China. Needless to say i NEVER received my order, although i did get a courier tracking, which has said for last 3 weeks that it is somewhere in Cape Town in some bay...tried contacting the courier company, but not getting any suitable response
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Replies (0)CR
Chris R
1 reviews | Active since Jan 2020
13 Jan 2026, 09:41
Beware of these ************ people.
Absolutely disingenuous business. Show an AI photo of their shopfront in Cape Town which does not exist. They pay for adverts to draw you in and then sell you products they source from Temu. In my case I paid 8 times as much as the same product from Temu. The shipping is obviously from China so delivery takes several weeks, although you are led to believe the product is in stock in Cape Town. It gets worse! I ordered size 10 shoes and they sent a size 8. When it came to exchanging them, they wanted me to pay R300 for shipping for their mistake. No physical address, no phone number most likely because they are actually in China so National Consumer Commission can't touch them either.
Helpful (0)
|Replies (0)CR
Chris R
1 reviews | Active since Jan 2020
13 Jan 2026, 09:41
Beware of these ************ people.
Absolutely disingenuous business. Show an AI photo of their shopfront in Cape Town which does not exist. They pay for adverts to draw you in and then sell you products they source from Temu. In my case I paid 8 times as much as the same product from Temu. The shipping is obviously from China so delivery takes several weeks, although you are led to believe the product is in stock in Cape Town. It gets worse! I ordered size 10 shoes and they sent a size 8. When it came to exchanging them, they wanted me to pay R300 for shipping for their mistake. No physical address, no phone number most likely because they are actually in China so National Consumer Commission can't touch them either.
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Replies (0)CB