CW
Cape Watch Tools & Jewellery Supplies
Unclaimed Business
CW
Cape Watch Tools & Jewellery Supplies
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Marianne B
1 reviews | Active since Jan 2020
26 Jan 2024, 09:15
Beware when buying magnifiers. There is no guarantee after 7 days and the quality is very bad. Save yourself the trouble and expense.
Bad quality magnifiers
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Marianne B
1 reviews | Active since Jan 2020
26 Jan 2024, 09:15
Beware when buying magnifiers. There is no guarantee after 7 days and the quality is very bad. Save yourself the trouble and expense.
Bad quality magnifiers
0
Replies (0)ES
Eric S
1 reviews | Active since Jan 2020
6 Jan 2024, 08:04
Clock Keys
Clock Keys: Don’t buy these they are incorrectly sized, bad items, poor quality. the number 7 key measures 3mm? Added another review: Now this has been added “Due to the age and nature of wear and tear on the clock associated with the ordering of clock keys we do not warrantee the exact fit of clock keys ordered online. Cape Tools will only guarantee the fit if the clock is presented in store and we are able to physically match and verify the correct size to your clock. Below are approximate dimensions of the numbered system of the manufacturer.” how is a 2 metre Grandfather Clock supposed to get to the Store???????????? What a load of *******, this will not be published!!!!
Helpful (0)
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Eric S
1 reviews | Active since Jan 2020
6 Jan 2024, 08:04
Clock Keys
Clock Keys: Don’t buy these they are incorrectly sized, bad items, poor quality. the number 7 key measures 3mm? Added another review: Now this has been added “Due to the age and nature of wear and tear on the clock associated with the ordering of clock keys we do not warrantee the exact fit of clock keys ordered online. Cape Tools will only guarantee the fit if the clock is presented in store and we are able to physically match and verify the correct size to your clock. Below are approximate dimensions of the numbered system of the manufacturer.” how is a 2 metre Grandfather Clock supposed to get to the Store???????????? What a load of *******, this will not be published!!!!
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Wayne C
1 reviews | Active since Jan 2020
13 Mar 2023, 14:38
I think I've been scammed!
I placed an order, received a quote and a payment link. I made payment. The money is out of my bank but when I login to my profile on their site, there is no trace of my order! Despite the fact that their website states that on my bashboard I can view my orders! I think I have just been scammed!!!!!
Helpful (0)
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Wayne C
1 reviews | Active since Jan 2020
13 Mar 2023, 14:38
I think I've been scammed!
I placed an order, received a quote and a payment link. I made payment. The money is out of my bank but when I login to my profile on their site, there is no trace of my order! Despite the fact that their website states that on my bashboard I can view my orders! I think I have just been scammed!!!!!
0
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studio L
1 reviews | Active since Jan 2020
8 Oct 2021, 10:10
Cape Watch rocks
Having purchased 'in shop' from Cape Watch on many occasions, I'd like to affirm that the online response is similar – cheerful, helpful, and very efficient. Please keep it up. In a world where customer satisfaction and service delivery is failing, you lot manage to constantly deliver with alacrity and charm.
Helpful (0)
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studio L
1 reviews | Active since Jan 2020
8 Oct 2021, 10:10
Cape Watch rocks
Having purchased 'in shop' from Cape Watch on many occasions, I'd like to affirm that the online response is similar – cheerful, helpful, and very efficient. Please keep it up. In a world where customer satisfaction and service delivery is failing, you lot manage to constantly deliver with alacrity and charm.
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Replies (0)JD
Jude D
1 reviews | Active since Jan 2020
20 Sept 2021, 14:51
Try Alternative Suppliers - Very Unusual & Disappointing Cape Watch Experience Today
Our email drafted to Cape Watch: Good afternoon Tenille(Director), I trust you are well. We have been ordering from your company for the last 4 years. This is a repeat order that we place annually for the exact same item - see attached invoices for reference. On the 1st order in 2018, we received batteries included with the clock inserts and each order thereafter. Each year we would send through a repeat order for the exact same item - only quantities would change. This year we did the same, placed a repeat order for the same item. Melissa invoiced us with an increase of 262% which we queried and received the normal covid-related response. Our finance team approved it and then processed payment and the goods were shipped. We have just unpacked the parcel, only to find out that one clock had a battery inserted, the rest no batteries. I contacted Melissa who told me that clocks dont come with batteries. I explained it was order number 4 and we had always received batteries included - no notification of a change was received. We had already invoiced the item to our client and we are unable to go back to them now to say batteries are not included this year. Melissa said she didnt have the authority to assist. She then put me through to a manager, Tapiwa who was far less helpful than Melissa. He told me he couldn't assist and that his hands were tied. I asked if I could speak to someone whose hands were not tied so that we could get this resolved, he said no they are busy. I am a business owner myself and find it hard to believe that Tapiwa correctly communicated the customer service culture of Cape Watch. I hope I was right on that. Please could you assist with getting this resolved. Cape Watch Response - Tenille Hoge(Director): Tapiwa’s response was on behalf of me. I cannot take every call and that is why we have a manager to relay the info, there are not enough hours in the day to assist every query. You might be of the opinion that it is unusual, however it is unusual that they came with batteries now and you have actually been very lucky. Tapiwa did explain this, he was very nice to you over the phone so I don’t follow your “culture” comment. Inserts do not come with batteries, stated on our website.
Helpful (0)
|Replies (0)JD
Jude D
1 reviews | Active since Jan 2020
20 Sept 2021, 14:51
Try Alternative Suppliers - Very Unusual & Disappointing Cape Watch Experience Today
Our email drafted to Cape Watch: Good afternoon Tenille(Director), I trust you are well. We have been ordering from your company for the last 4 years. This is a repeat order that we place annually for the exact same item - see attached invoices for reference. On the 1st order in 2018, we received batteries included with the clock inserts and each order thereafter. Each year we would send through a repeat order for the exact same item - only quantities would change. This year we did the same, placed a repeat order for the same item. Melissa invoiced us with an increase of 262% which we queried and received the normal covid-related response. Our finance team approved it and then processed payment and the goods were shipped. We have just unpacked the parcel, only to find out that one clock had a battery inserted, the rest no batteries. I contacted Melissa who told me that clocks dont come with batteries. I explained it was order number 4 and we had always received batteries included - no notification of a change was received. We had already invoiced the item to our client and we are unable to go back to them now to say batteries are not included this year. Melissa said she didnt have the authority to assist. She then put me through to a manager, Tapiwa who was far less helpful than Melissa. He told me he couldn't assist and that his hands were tied. I asked if I could speak to someone whose hands were not tied so that we could get this resolved, he said no they are busy. I am a business owner myself and find it hard to believe that Tapiwa correctly communicated the customer service culture of Cape Watch. I hope I was right on that. Please could you assist with getting this resolved. Cape Watch Response - Tenille Hoge(Director): Tapiwa’s response was on behalf of me. I cannot take every call and that is why we have a manager to relay the info, there are not enough hours in the day to assist every query. You might be of the opinion that it is unusual, however it is unusual that they came with batteries now and you have actually been very lucky. Tapiwa did explain this, he was very nice to you over the phone so I don’t follow your “culture” comment. Inserts do not come with batteries, stated on our website.
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