Complaint - poor service Capesate Installations Cape Town

The technician came out to fix a television linked to a primary decoder. According to him our Dish's arm was bent. He quoted R2 850 to replace the dish with a 10 yr guarantee, but when we had to pay, it was R4 250 as he forgot to tell us about R950 installation cost plus call out fee. As it is a flat and I had a gentleman from overseas who doesn't watch SA television, he never used it. When I cleaned two days later, the problem still persists. I asked him to come back, which he did. He switched on and the tv worked perfectly. Two days later the problem was and still is back. He refuse to come out again, even though I sent him a video of the problem. Now I have to pay for another company's call out and to fix the problem, whatever that is going to be.