MC
Monica Coetsee-Van Greunen
Active since Jul 2011
9
Reviews
0
Industries
Reviews
9 reviews7 months ago
I'm very happy with ...
I'm very happy with Jacky Buni's service from start to finish.
53 replies
8 months ago
Worse ever customer experience
Waterproofing company that is not interested in after sales service
0 replies
12 months ago
Almost impossible to get hold of
I've been trying to get hold of FFW for a WEEK. Either you speak to an AI assistant who clearly isn't programmed to understand a human being or you dial the numbers and although it shows ringing on your cell phone, nothing happens further. I tried twice to request a call back from the app - nobody contacts you. I mailed the complaints resolution centre twice - no response. Even called the Assistance line 0861 104 210, for a crisis - no response This morning, I dialed 0861 339 339 and 0861 111 1871 - the system doesn't recognize that one press e.g. one for content etc. Then I dialed the emergency nr on the app. A lady gave me a landline 011 778 9712. Here I was asked whether I had a policy with Auto & General. To their credit, they were able to put me through to a lady at FFW. This person was more interested in telling me that I will be losing my no claims bonus and that I can re-instate my policy, even though I told her the house was sold. Having said all this, I have 4 policies with FFW and this is how customers are treated!!!!!!!!!!! If this is how difficult it is to get hold of this company, what if you have an emergency?
58 replies
16 months ago
Don't ask RAIN for help.
Rain Support Centre doesn't exist. You can't get hold of them. There is always high call volumes. The moment you call, you receive an email with a reference number, stating that help is on its way. NOBODY ever calls back. Rain Chat is even worse - chatting to a robot doesn't work. WhatsApp is also useless. RAIN is not interested in paying a consultant to assist you. AI, RAIN Chat, whatever so long as we don't have to interact with our customers. Fortunately, if you don't pay, they disconnect. So it's fairly easy to get rid of them. Apparently they don't need customers
112 replies
19 months ago
Complaint - poor service Capesate Installations Cape Town
The technician came out to fix a television linked to a primary decoder. According to him our Dish's arm was bent. He quoted R2 850 to replace the dish with a 10 yr guarantee, but when we had to pay, it was R4 250 as he forgot to tell us about R950 installation cost plus call out fee. As it is a flat and I had a gentleman from overseas who doesn't watch SA television, he never used it. When I cleaned two days later, the problem still persists. I asked him to come back, which he did. He switched on and the tv worked perfectly. Two days later the problem was and still is back. He refuse to come out again, even though I sent him a video of the problem. Now I have to pay for another company's call out and to fix the problem, whatever that is going to be.
0 replies
61 months ago
Vodacom don't care about existing customers
The contract with Vodacom uses two services - a cell phone contract (my son's phone) and a data ****le. This complaint is about the data ****le part of the contract ONLY. This contract matured sometime last year and here I also had a bad experience, but let me focus on the existing issue. On 18 December I spoke to Andile to upgrade the ****le to a better deal. He agreed to 10 gig with airtime. I again mentioned it is a DATA ****LE, airtime is of no use, so he offered 11 gig. On 14 January (Ref 1-34884926353692) I enquired with Lerato as I had 32 gig and this was much more than what was agreed only to be told that this is because of 20 gig promotional data. I also said that the statement shows airtime and I can't use it on a ****le. My bill was R218.73 and it should be R111. This is where things started going wrong. She logged a query to take it back to 11 gig and remove charge for airtime. With the next account I saw that I'm now charged R355.79. Vusi says I now have 5 gig plus 10 gig as it was not an upgrade, but a add-on!!!!!!!!!!. The initial 5 gig was there and added to it the 10 gig (supposedly 11 gig). He told me he can't do anything I need to speak to the upgrade department (Comet Technology). Mandla at Comet confirmed my upgrade discussion with Andile and said he will escalate the matter as they have to draw the call and then someone will call me. Nobody phoned and on 2 March I enquired again. Itumeleng from the sales area spoke to me and put me through to Salome at Elite mobile who said Andile will call me. Leah phoned me on 2 March and said they will reverse the 5 gig, but it will now be R149 for 10 gig (bear in mind there is an agreement entered into for 11 gig at R111). I declined and she undertook to escalate and call back. Needless to say nothing happened. On 10 March I spoke to Selma who put me through to her manager who undertook to call me on the 16th... she also didn't call back. On 17 March I spoke to Lerato Maponyane. She undertook to again listen to the recording of the 18th of December. She confirmed the agreement and Porcia Mogorosi at retention tried to resolve. She can't resoolve, refer to team leader Cheta Ramasela who will refer to Andile (going in circles). On 18 March Ntombi Ntwalo said she can see my account was upgraded on 17 January (how can it be upgraded if I was upgraded on the 18th of December!!!!! 7 April spoke to Promise Sehlhako who said she can see the 5 gig was reversed, will now request refund (Ref 1-34959997476867). 13 April went to Tyger Valley as I can't afford calls anymore. Kelebongile checked and said she can't do anything as the case is still open. Yesterday (21 April) a sales agent called me. My data account is due for an upgrade!!!!!!!!!! I almost blue a fuse and said I'm not upgrading something that was upgraded last year and definitely not since Vodacom don't care about existing customers. She confirmed I now have 5 Gig at R200 pm - the agreed 11 gig disappeared. She confirmed that R200 X 3 was reversed. Now how do you reverse something that was wrong, but you give it back (the 5 gig). What happened to the agreement of 11 gig at R111? It is incomprehensible how Vodacom treat me. Every time I speak to a different person and every time I have to repeat myself and the one hand doesn't know what the other is doing. Sales are not interested in queries / service and service just pass the buck. What do I want? Give me what was agreed on the 18th of December i.e. 11 gig at R111 and reverse any R200 charges that I consistently incur. How difficult can this be? Closing a case without telling a customer what happened doesn't mean the case was resolved, especially if you don't do what you are supposed and was requested to do. PLEASE DON"T CALL THE ****LE!!!!!!!!
106 replies
103 months ago
Telkom good deals, pathetic after sales service
On the 5th of September I entered into a new contract with Telkom. The day thereafter I went to them to assist me in getting the phone started. Nicorene September was not available, but Marcia assisted. While she was assisting, she was constantly asking another consultant what to do (this consultant was busy with a customer). Eventually she told me that there is quite a number of apps that needs to update, she suggest that I go sit near Burger King where the wi-fi is at its best. I was hardly out the door when I received an sms warning me about data. Went back to her, she said it's not a problem. While I was on my way to the so-called wi-fi area, I got an sms that I was out of bundle. I turned around and went back to her. She didn't know what happened. I insisted that they give me my data back, which they did, but it also incurred out of bundle cost of R57.34. I asked for this too to be refunded. A query was logged. I'm still waiting for a refund. Secondly, I was supposed to get 10 gig pm x 3 mths. This never happened and was part of the first query. I'm still waiting. Although I've been to the store numerous times, they just don't care. On the 31st I went to the store and asked to see the manager. He was in a telecon apparently. I left my number for him to call my. I'm still waiting on Emile du Preez to contact me. Telkom is great ito deals, but what does it help if they don't care about you once you are a customer locked into a contract. Since Telkom didn't give me what I'm paying for, I see it as breach of contract.
61 replies
107 months ago
Debit Order disaster
<p>I was very proud to almost settle my bond. Since the debit order always adjusted to a lower amount if I deposited more into the account than necessary, I asumed it would happen again. What a disappointment that you debited the full outstanding amount + interest as full and final debit order. Why! If I wanted to settle the bond, I would have paid in the full amount. A previous time, I paid the full amount and lost access to my flexi facility, so I was not going to make the same mistake, but you did it on my behalf. I did not have sufficient funds in my account. Now you expect me to pay in the difference to avoid an unpaid debit order Why?. I phoned your call centre and spoke to Thumi. She couldn't even understand what I was trying to explain. I am deeply disappointed in FNB.</p>
56 replies
134 months ago
Vodacom increase existing contracts' subscription!
I entered into a contract for my minor son for a fixed amount i.e. R79 pm. This month I received a letter that it is increasing to R110 due to Vodacom's expenses increasing. My son will receive R110 airtime now. I have no desire for the child to receive more airtime. If Vodacom is in such dire financial distress, why do you increase the amount of airtime? Leave the contract as is. Fixed is fixed!!!! It is shocking that a company can one sidedly decide to change a contract. I'm sure it is justified somewhere in the font 2 T&C's to cover your self. <br> This is not the way to look after existing customers. I WILL NOT!! renew this contract once it expires. <br> But I guess if you increase your new contract prices, you can't fool people into enterring into contracts, so just entice them with cheap contracts and once they signed, you increase the monthly cost. Values, Vodacom??? You surely know how to get customers backs up. <br> Don't even bother to contact me, the number provided below is a coy phone where, unfortunately, I don't have a choice of service provider. With the recent upgrade of this phone too, the service from Vodacom was just as pathetic. Vodacom don't care!
76 replies
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5 Star
1 (11.11111111111111%)
4 Star
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3 Star
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1 Star
7 (77.77777777777777%)