Capfin Account Closure

Good day,

I am writing as a final resort regarding my account with Capfin. I was previously under debt review, but I subsequently exited the process and settled my accounts individually. I obtained paid-up letters for all accounts.

Thereafter, I approached my debt counsellor for a clearance certificate, paid the required fee, and all credit bureaus were duly notified. The debt review flag was removed from my profile.

Despite this, my Capfin account still reflects an outstanding balance and arrears, which is negatively affecting my credit rating. I have repeatedly called and emailed Capfin, but no one has assisted me in updating the records.

I am now considering escalating this matter publicly, as it has been over two weeks of continuous requests without resolution.

I kindly urge Capfin to update my account details to reflect the correct status and remove the arrears flag or update and close my account CLOSE my account

Your urgent assistance will be greatly appreciated.