stay away from Capfin

After all the years I used Capfin today I had the worst experience when I was assisted by mpendulo he kept on putting me on hold and when I asked to speak to the team leader/supervisor he said I am not allowed to speak to a team leader he will rather escalate and I will get. feedback on Tuesday when he spent 20 minutes searching for an email I sent for my refund and when I asked whether he can call back since he is the one constantly putting on hold he said his system does not allow him to call back as if I do not know how the crm systems used in contact centre's operate I'm very annoyed as he sounded unwilling to assist is these the kind of agents you trust to assist your clients ?