DH
Dikeledi H
Active since Jul 2016
27
Reviews
0
Industries
Reviews
27 reviews2 months ago
stay away from Capfin
After all the years I used Capfin today I had the worst experience when I was assisted by mpendulo he kept on putting me on hold and when I asked to speak to the team leader/supervisor he said I am not allowed to speak to a team leader he will rather escalate and I will get. feedback on Tuesday when he spent 20 minutes searching for an email I sent for my refund and when I asked whether he can call back since he is the one constantly putting on hold he said his system does not allow him to call back as if I do not know how the crm systems used in contact centre's operate I'm very annoyed as he sounded unwilling to assist is these the kind of agents you trust to assist your clients ?
159 replies
3 months ago
Bunch of ****mers
I have 2 existing funeral policies with Sanlam the second one has been active from September last year and initially I was paying my premium on the 25 of each month fast forward to November 2025 I changed employment that resulted in my salary date moving from the 25th of each month to the last day of the month I requested Sanlam to change my debit order date which they failed to follow my instructions and still debited me on the 25 November the debit order was successfully debited and in December they were supposed to debit me on the 31st of December however I wasn’t debited they finally debited me on the 2nd of January 2026 and I was double debited for my second policy I made enquiries and I was informed by their agent Denica (Danica)Dearham that it is due to the change of debit order firstly insurance policies are month to month how do I get double debited if I don’t have any missed debits secondly I requested to speak to a supervisor the agent told me that the supervisor/team leader is not available on the floor they will call me back to this date I’m still waiting for the issue to be resolved I’m very disappointed in how Sanlam is handing the matter as I’ve been their long term client.
112 replies
4 months ago
Bunch of ****mers
I was debited R635 for unpaid debit which occurred on the 25 of November 2025 however I had money in my account an amount of R4059 was paid into my account with ref Sentech that would mean I had enough fund yet fnb is refusing to refund my money when they charged me incorrectly I was given ref R2764808 and I’ve just been assisted by Rethabile on secure chat who decided to end the chat without assisting me I think it’s time I change my bank to a bank that won’t **** me my hard earned money
53 replies
7 months ago
Outstanding service
Yesterday I had a pleasure of my order being delivered by Mlungisi Maseko his level of professionalism is unmatched he communicated in time and he was fast and efficient he made sure that I get my order in the morning rather than waiting anxiously for the courier to arrive keep up the good work
0 replies
13 months ago
Nonsense insurance
On the 5th of March 2025 in the evening my cellphone stopped working and because i am insured with fnb they were the first point of contact and the agent i spoke to at 08:26 on the 6th of March was very helpful they took my details and submitted my claim and thats when my horror experience with fnb started ,the service provider that was supposed to pick up my device failed to come and collect the device as promised for 2 consective days , they appointed I AM SERVICE as the service provider responsible of collecting the device and assessing it . The device was only collected 5 days later after i reported the damaged , and on the 10th they finally collected the device ,the assesor informed me on the 11th of March that they have sent the report to fnb yet fnb failed to keep me updated i kept on calling and on wednesday i was informed by their Claims Hander Tumelo Pilane that repairs are impossible on my device therefore they will pay out the claim and he should have different quotations before they can pay our and he will contact me either on thursaday or friday ,he didn't revert to me on thurday but because he had mentioned that he will call on friday i also gave him allowance to do his job and on friday the 14th of March 2025 i called the first time at 8 : 20 am and i was informed thathe will call me back his on the call ,and at 9:20 am i spoke to a lady who told me he went out but she will give him the message to call me back and i should expect a call from him in an hour ,and he didn't bother to return 2 of my calls and finally at 10 : 20 am i called back and he was still busy at that point i was so irritated in having to call back just to be informed of the status of my claim the agent that answered remained professional even though i was angry he listen to me and then informed that the quotations were not yet completed even after the 24 hours ETA that Tumelo Pilane communicated and i requested to speak to a manager the phone was handed to sheldon who assisted me and assured me that the voucher for the pay out will be sent before 12 pm and when voucher was sent the payout is 13555 then minus the excess fee of R1500 then it went down to R12055 .00 I do not have an issue with paying the excess fee but no one explained to me how i have been paying for a premium of 350 for a cover amount of R19000 because my device was worth that amount when i bought how do i end up with 12055 pay out while i've paying for a cover of 19000 at this point i am wondering if my family will be paid in the event of my death because if fnb fails to handle a simple cellphone claim clearly having a life cover or funeral cover is a risk because with insurance you pay for something you don't know until claim stages and after how they handle my claim i have decided to move to standard bank and have my insurances with Outsurance because they at least know what they are doing in the insurance business fnb must just stick to banking because they are the worst insurance ever to this date i still don't have a phone
53 replies
13 months ago
worst insurer ever
if you want to insure your devices rather do it with a more competent insurer and save yourself some trouble i have my phone insured with fnb and yesterday i reported that it's not working i am still waiting for their service provider to collect the device yesterday the courier cancelled the collection without communicating and same thing happened today am sitting here without a phone but i have been paying fnb for 20 months i have never claimed for my phone and after trusting them with my money for almost 2 years they can't even provide good service \
53 replies
15 months ago
worst revolving facility ever
I have an rcs card i tried making a payment online on the 23/01/2025 the transaction failed yet rcs still debited my money i have been calling the customer services so many times they keep on telling me it will be reversed its almost a week i still call daily to follow up at this point i even regret opening this account because they service is pathetic
265 replies
21 months ago
Useless bank
FNB has to be the worst bank when it comes to servicing their customers I’ve been calling them and holding for over 20 just to have my internet banking unblocked
56 replies
29 months ago
w
Last night i transferred money into my loan account ending with 56091 the first amount R1500 is reflecting then i transferred R901 into the account and it is not reflecting in the morning i spoke to Rhoda via Secure chat who told me that only the R1500 is reflecting yet failed to assist in tracing the funds instead i was transferred to the customer care line who re-directed the chat to personal loans i really do not understand why fnb offers secure chat while the agents are *********** and the service itself is supposed to provide quick and effective service yet everytime i use the service i get disappointed i really need to find out what happened to the money i paid to the loan account as i need to settle it by the last day of the month.
72 replies
29 months ago
bad service
ever since i started using fnb i have never experienced such poor service i received an sms that i orded a device with fnb yet i didn't order anything i have been trying to contact fnb to track and stop any *****lent activies in my account they keep on transferring from one department to another they cannot even pick up any order on their side they are just useless and their agents drop my calls as well
73 replies
Review Distribution
5 Star
8 (29.62962962962963%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (70.37037037037037%)