No response

I've been at the head office to fill in a form I need to apply for my uif so that the department can sign a form I need for my child's school. Got at head office and I was told that I need to send them an email and they will reply. It's been a week I have sent several of emails and still no response. Capita feel they have the right to play with my income and my child's bursary. It's only 1 for they need to fill in