FG
Faghmieda G
Active since Aug 2016
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Robbing customers
I opened a Mr price account. When I collected my card Instore after signing all the documents the sales advisor gave me a simcard. I told her I don't need the simcard as I'm using a contract simcard. She advised that I don't need to use it but they just give it with every account opened. After receiving my statement I saw that I'm being charged R99 per month for this simcard. I queried it and they advised me it was just for the 1st month. Months went on and they kept charging me this amount every month for something I'm not using. I went into the store and tried canceling this simcard. I was advised to email the support team which I did and was told it will take 31 days to be canceled. 31 days is gone and still no luck.
53 replies
4 months ago
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Bought 5 dozen of rolls. Took 1 bite and the rolls was so old. Took the rolls back and the owner and supervisor was so rude insisting the rolls is fresh and just being plain rude. Supervisor tells me I won't refund you your money. I asked her so if the rolls is so fresh please take a bite or even just smell it and she refused. They took that same rolls back to the shelve and another supervisor had to help me and gave me a refund. Just be careful when buying products by devland ols stock and no customer service
0 replies
14 months ago
No response
I've been at the head office to fill in a form I need to apply for my uif so that the department can sign a form I need for my child's school. Got at head office and I was told that I need to send them an email and they will reply. It's been a week I have sent several of emails and still no response. Capita feel they have the right to play with my income and my child's bursary. It's only 1 for they need to fill in
0 replies
15 months ago
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My daughter lost her iPhone. We went to claim through insurance was told by vodacom I need to pay R1900 access fee and get a second hand phone or pay R5000 to get a new phone. What is the use of paying insurance. My premiums is also increasing from March but the interest rates came down. I have been a customer for 15plus years and I'm done with vodacom as soon as the rest of my contracts is paid up
106 replies
17 months ago
Refund
On November 5, 2024, I visited the Engen Watergate garage and purchased R200 worth of petrol. I attempted to pay with my Standard Bank card twice, but both transactions were declined. I then used my FNB card, which was accepted. Shortly thereafter, I received a notification indicating that R400 had been deducted from my Standard Bank account, which I brought to the attention of the petrol attendant. The attendant assured me that this was an error and that the funds would be reversed within 24 hours, as is typically the case. The following day, I returned to the garage, but the manager was unavailable. I subsequently sent an email detailing my situation on November 7. The manager later contacted me, informing me that she had spoken with FNB, who confirmed that they had received the R400 payment, but it was still pending. They assured me that a refund would be processed and should reflect in my account within 48 hours. I followed up again on November 11 and was told that the manager I had been dealing with would not return until November 13. When I spoke with her on that date, she provided an update regarding the situation with Fnb who they bank with. I was promised the money will be paid back into my account within 3 days. I reached out to them once more on November 18 to inform them that I had yet to receive my refund. The representative indicated that Standard Bank reported no pending issues on their end and that the funds should already be in my account. I offered to provide a statement as evidence, and she assured me that she would return my call. However, 13 days later, I am still without my refund.
56 replies
22 months ago
Web Africa
Every second month I have a problem you guys run the debit order then tell me my account don't have funds. I can assure you my account have funds. I've been on the chat since this morning at 10. 35 it's now 18.51 and your staff can't assist me. Musa M tells me go to hello Peter and logged your complain with them. I work from home and can't afford my wifi to go off. I'm trying to make a payment online but it shows a R0 balance. I waisted my entire day trying to ge my wifi issue sorted
0 replies
22 months ago
***hmieda.george@gmail.com
Since April I'm trying to cancel 2 contracts that last payment was due end of May. I received my invoice for payment for the end of June and still they didn not cancel these contracts and are billing me now for data plan. I tried calling them but they have now blocked my number saying they picked up my number calling alot and they had to block me from call the call Centre for ***** purposes. I have sent emails to them also telling me my number is blocked and need to use the other channels which is from no use. I have 7 or 8 contracts with them and if they don't get this sorted after being a customer 10 plus years I will change my banking details.
106 replies
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2 Star
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1 Star
7 (100%)