Sharp practice by Capital Air

All my years in natal I have bought my aircon units through Capital Air.

They only last some 6 to 7 years in our climate.

Never had a problem before now.

Bought a new aircon for my main bedroom last year in January.

Today the Aircon failed to switch on and there’s obviously something wrong with the compressor.

When I logged a call out with Capital Air I was told because I had not serviced the unit with Capital Air since January last year when I bought the unit, that all my warranties are now nul and void.

I did have the air-conditioner serviced in March this year but I selected another company to do the service because CAPITAL AIR transport fees to travel to my home were exorbitant and far in excess of the local Aircon operator are used, namely Kyle Green air-conditioning in Ballito.

It seems they were quite ready to travel to my home for a new installation but excessive travel fees for any servicing would continue throughout the life of the unit.

I was told today that because they themselves had not serviced the machine my warranty on the compressor is now void.

Their agent advised me that these details were contained on my purchase agreement. There is however no such information reflected on the air-conditioner agreement.

I had bought the air-conditioner unit online and had no interaction with anyone other than my email message, the receipt of an invoice from them to pay before installation and my payment electronically.

So beware when dealing with capital air. They are inclined to have rules that you are not advised about in purchase.

Take great care with them.