KB
Keith B
Active since Feb 2021
21
Reviews
0
Industries
Reviews
21 reviews5 months ago
Withholding my investment funds
Wow, I tried to withdraw funds from my Satrix40 funds and once cleared I duly attempted to transfer these funds to my personal bank account. Well they’re sold the investment funds and they are in my Satrix taxable investment but I cannot withdraw these funds as they’re locked. The reason apparently is that because the funds originate from a debit order to my bank account, I have to wait 40 days. *** They maintain this is to prevent *****. In addition, this is the first I’ve heard of this new rule. At no time was I advised that this rule would be implemented. So essentially my funds are not immediately available as they claim. I’ll now have to cancel my debit order and manually transfer my investment in future.
0 replies
6 months ago
Sharp practice by Capital Air
All my years in natal I have bought my aircon units through Capital Air. They only last some 6 to 7 years in our climate. Never had a problem before now. Bought a new aircon for my main bedroom last year in January. Today the Aircon failed to switch on and there’s obviously something wrong with the compressor. When I logged a call out with Capital Air I was told because I had not serviced the unit with Capital Air since January last year when I bought the unit, that all my warranties are now nul and void. I did have the air-conditioner serviced in March this year but I selected another company to do the service because CAPITAL AIR transport fees to travel to my home were exorbitant and far in excess of the local Aircon operator are used, namely Kyle Green air-conditioning in Ballito. It seems they were quite ready to travel to my home for a new installation but excessive travel fees for any servicing would continue throughout the life of the unit. I was told today that because they themselves had not serviced the machine my warranty on the compressor is now void. Their agent advised me that these details were contained on my purchase agreement. There is however no such information reflected on the air-conditioner agreement. I had bought the air-conditioner unit online and had no interaction with anyone other than my email message, the receipt of an invoice from them to pay before installation and my payment electronically. So beware when dealing with capital air. They are inclined to have rules that you are not advised about in purchase. Take great care with them.
0 replies
10 months ago
***** claims process
Earlier this year, KZN had severe rain which significantly damaged infrastructure in the province. I had a resultant claim for water damage to an interior cupboard. I managed to obtain 2 quotations for the repair and duly submitted a clam for some R 14000.00. Shortly after this, I received a 3rd quote from a reputable company that I’d used before. This quote was for R 5300.00 which I immediately sent to the broker handling my claim as the difference was significant. Shortly thereafter I received a call from an unknown cupboard company that was sent by the insurer who measured and evaluated the damaged cupboard. I was under the impression that they were the assessor for Hollard. A few days later I received a call from this company that they had been authorised to effect the cupboard repair and I was firstly required to pay them the excess before they would start the repair. I duly did and once paid, I realised that the preferred company was not only a company with their bank account in Newcastle, but on the questioning found the repair job would cost R 14000.00. I immediately contacted the broker and complained and the cost to repair when I had a legitimate quote if almost R 10000.00 less than the authorised repair amount and for an out of town company. After a confrontational telephone conversation with the broker, I was advised that the authorisation would be withdrawn and the excess refunded. This was duly done and pretty smartly as well. A further indication that someone had been caught out and wanted to resolve the issue quickly. It was blatantly obvious that this entire process was manipulated to give business to an out of town company at a value equal to the highest quote. Skullduggery? A few days later I received the funds to repair by the cheaper option and duly effected the repair. It was our complex AGM yesterday and I learned that hollard was increasing our premium as a result of our claims history. If this is how Hollard operates I’m not surprised at the high value of our complex claims and wonder if similar skullduggery has not occurred previously which contributed to higher than normal claims payouts. What is also disconcerting is that shortly before this cupboard claim, I tried to claim for interior building damage resulting from water ingress through the windows on the western side of my unit. The severe rain storms had caused water seepage through the window frames and caused interior wall damage. This claim was however repudiated and I now wonder if the repudiation was not merely because the claims handler didn’t have a connection to whom he could give the claim like with my cupboard claim. This is not a good look for a reputable company like Hollard.
56 replies
11 months ago
Bad service
Ok so my wife has a signing power of attorney on my son’s account. This account is linked to her profile on internet banking. This account is dormant as my son emigrated 6 years ago and the bank failed to close the account. She erronrously transferred R 1000.00 to this account instead of my personal account. She then asked the bank to reverse this transaction but as it’s a dormant account, there have been cost debits to it and it’s now in overdraft without a limit in place. Her request to reverse the debit was submitted and the bank advised that it would take 3 to 5 working days to respond to the request. In addition the bank charged her R 310.00 to investigate this and then took a month to respond. They’ve now declined this request because the account was overdrawn. Not only is the charge daylight ******* but they refuse to close the account until their charges are paid. Typical of the bank being bureaucratic when it suits them. Oh and the month it took to respond is disgustingly long. More like a government department than a top commercial bank.
58 replies
13 months ago
Bad service by budget insurance
What a challenge to deal with budget insurance. Following our initial claim in January 2025, we were told on 12 February that to mitigate the claim for our TV that was damaged in a power surge, we’d need to have the TV evaluated by an expert company. This we did and it was confirmed as being damaged by a power surge. We then submitted this proof on 3 March. To date we have had no response from budget. We have followed up twice in writing to no avail. Why would budget agree that if we could demonstrate that the damage to the TV was due to an electrical surge have they now totally ignored us. Maybe it’s their policy to just ignore claims and hope we’ll go away.
53 replies
15 months ago
Bad Claim experience
A week ago we had a power failure and when the power was restored, we obviously had a power surge as my TV started playing up and my dishwasher wouldn’t start. We reported the TV to budget claims and arranged for a Bosch agent to evaluate our dishwasher that was stuck on a CL status. The Bosch agent determined that the board was defective and this would probably affect the heat function. They did indicate that in all probability the damage resulted from a power surge. It’s pertinent to note that I also had to replace my circuit breaker. Now budget has declined all claims due to wear and tare. Whilst they did send an assessor to evaluate the TV, they did not do so for the dishwasher nor the costs of replacing the circuit breaker or for the dishwasher evaluation. How they could conclude that the dishwasher damage was due to wear and tare is beyond me. I’d have thought that as the TV, dishwasher and circuit breaker all failed at the same time it would be disingenuous to conclude that the failure could not have been as a result of the power surge. This decision is quite obviously done to reduce liability for what I would think was a very reasonable claim. It’s almost as though they have taken a decision to deny all power surge claims. This was very obvious in all the telephone discussions I and my wife had with their personnel.
54 replies
15 months ago
Having to pay to return faulty goods
I bought a combination padlock that was faulty. Not only did I have to pay for delivery, but in the returns policy I now have to pay for the return of the faulty item by postal service which in South Africa is non existent.
0 replies
16 months ago
Checkers 60 system issues that arbitrary amend quantities
Placed an order in the morning taking care to order quantities and specials. There was an issue with the payment apparently which I only found out some hours later. When asked to repay, that I did and thought no more if it. To my dismay, when the order was delivered and I examined my email confirmation, I noticed that Checkers had amended my quantities as well as increased a price of a special. I’ve now paid about R 80.00 more for my order. Ever since the new system has been implemented I’ve had difficulties. They now tell me their arbitrary amendment if my order is my obligation and I should check before I make any payment. I think it’s a cheek so beware when ordering from checkers60
0 replies
19 months ago
Amazon cannot be contacted directly
My order is late. It’s was ordered on 22 august 2024 and is still trapped in customs in kempton park. I ordered a replacement which took 3 weeks. As the parcel has not been delivered, there is no option available to me to either cancel the order or claim for the late delivery. Unless someone takes action, this parcel will stay there accumulating storage costs. The most disappointing thing is I cannot get hold of Amazon
0 replies
19 months ago
Administrative blunder
A parcel ordered from the USA was received and I believe it was at that point that due to incomplete importation details the goods were transferred to the state warehouse. They have been lying there for over a month and no one is doing anything about it. All my attempts to resolve this have fallen on deaf ears. I really thought fedex was a leader in their field. It seems this is not the case
53 replies
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
17 (80.95238095238095%)