CF
capital fashion
Unclaimed Business
CF
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
Jabulile M
1 reviews | Active since Jan 2020
11 Apr 2025, 15:45
Terrible service
I bought shoes a month or so ago and got to wear the shoe this week only to find out they packed the same side pair (both for the left foot). As if that’s not an inconvenience enough the manager asked me why I took so long to wear the shoe with a condescending tone and completely forgot to take responsibility of the fact that I bought shoes cash, and the store messed up and packed the same side shoes. She didn’t even acknowledge and apologise for the mess made by their staff member, got ****ty service from the lady whom the rest of the staff called, I assume she’s the manager. Buy there at your own risk
Helpful (0)
|Replies (0)JM
Jabulile M
1 reviews | Active since Jan 2020
11 Apr 2025, 15:45
Terrible service
I bought shoes a month or so ago and got to wear the shoe this week only to find out they packed the same side pair (both for the left foot). As if that’s not an inconvenience enough the manager asked me why I took so long to wear the shoe with a condescending tone and completely forgot to take responsibility of the fact that I bought shoes cash, and the store messed up and packed the same side shoes. She didn’t even acknowledge and apologise for the mess made by their staff member, got ****ty service from the lady whom the rest of the staff called, I assume she’s the manager. Buy there at your own risk
0
Replies (0)SB
Shoneez B
1 reviews | Active since Jan 2020
27 Dec 2017, 13:30
Pathetic service
On 26 December I went to capital fashion at Westwood mall Durban. I am from Johannesburg and received a gift from this store which was the incorrect size. When going to the shop the sales lady at the till told me I need the slip of which I did not have nor the person who bought the gift. Upon asking she showed me a page on the desk that shows the requirements for exchange and that all need to be met (this is not indicated on page) The very rude staff member then told me that I need to speak to the person that I bought the shoe from whom I of course didn't know I was told I can only change shoe for same shoe and there was no sizes she then said there is only one size assuming that it was not the size I needed and a size she just guessed. The rafter advise done I me I was rude to her. And blatantly rolled her eyes at me and ignored me I requested to speak to manager as she was terribly rude. No manager was there and she wasn't able to give me contact details. And yet still continued to be rude and roll eyes and ignore me. Upon asking her on numerous occasions to bring me the shoe that they did have in the size now 6 Fter she had said they ONLY had a 5 she eventually brought it and once again told me not be rude. I asked for her name and she refused to give me her name her colleague also Refused and told me that she had said she shouldn't give her name. The size she gave would be of no use to me so I went back and got the shoe that I was actually taking to exchange This is terrible service and not how anyone should be treated
Helpful (0)
|Replies (0)SB
Shoneez B
1 reviews | Active since Jan 2020
27 Dec 2017, 13:30
Pathetic service
On 26 December I went to capital fashion at Westwood mall Durban. I am from Johannesburg and received a gift from this store which was the incorrect size. When going to the shop the sales lady at the till told me I need the slip of which I did not have nor the person who bought the gift. Upon asking she showed me a page on the desk that shows the requirements for exchange and that all need to be met (this is not indicated on page) The very rude staff member then told me that I need to speak to the person that I bought the shoe from whom I of course didn't know I was told I can only change shoe for same shoe and there was no sizes she then said there is only one size assuming that it was not the size I needed and a size she just guessed. The rafter advise done I me I was rude to her. And blatantly rolled her eyes at me and ignored me I requested to speak to manager as she was terribly rude. No manager was there and she wasn't able to give me contact details. And yet still continued to be rude and roll eyes and ignore me. Upon asking her on numerous occasions to bring me the shoe that they did have in the size now 6 Fter she had said they ONLY had a 5 she eventually brought it and once again told me not be rude. I asked for her name and she refused to give me her name her colleague also Refused and told me that she had said she shouldn't give her name. The size she gave would be of no use to me so I went back and got the shoe that I was actually taking to exchange This is terrible service and not how anyone should be treated
0
Replies (0)