Pathetic service

My family and myself have checked into the Capital Zimbali lodge. The service is pathetic! We have ordered room service and it's been an hour and a half no food has been delivered. House keeping cleaned our room at 5pm after having to phone and ask them to. We ordered food at the pool and we were told that almost everything on the menu was out of stock. The service here is pathetic and for the amount of money we have paid one would expect good service!