Bad service

Today we went for lunch at Cappuccinos in The Grove Mall. Our waiter, Given, gave us the most terrible service. He never introduced himself to us and barely greeted us when he sat us down. Later on he took our orders and never spoke to us again until we asked for the bill. Another waiter brought our food, and our drinks arrived when we were halfway through our meal. The fact that Given never once came to us to update us, or tell us why our drinks were not coming out. I also asked for a drink recommendation and he said I'm putting him in a tight spot (mind you this was the only time he spoke to us). I mentioned to him after paying the bill that his service was terrible and instead of apologizing he just said okay, and left. He was serving other tables around us and made sure to check on them constantly. It was when he was serving the other table that we had to call him and ask for the bill.