Bad service

We ordered a few meals at Cuppuccinos for (and on) Mothers Day to celebrate it at home. I phoned them with my order. When I phoned the waiter was very unprofessional: while I was speaking she turned away from the phone and spoke to another waiter. Then another waiter took over the call but again the waiter's attention was not at the phone call. I was ordering chicken snitchels but the waiter heard pizza. After spelling what I want, that was ordered. I ordered a Cappos burger as well but they didn't know what I was speaking about. After I spelled it for them and guide them on exactly where it is on the menu we sorted that out. Then I also ordered two chicken, bacon and avocado wraps but didn't receive bacon in any one of the two. I asked for one of the wraps for the avocado to be given on the side (instead of in the wrap)as well as the Capos burger then they charged me for an additional avocado. The one chicken snitchel I ask for chips as a side but received vegetables instead. With the one wrap I also asked for salad as a side but received chips. I normally receive such good service from this Cuppuccinos but this year's Mothersday was not so big treat for my family with regards to food. I am really disappointed and so ashamed!