EK
Euliza K
Active since May 2020
30
Reviews
0
Industries
Reviews
30 reviews10 months ago
Paid for annual license – locked out after just 4 months, again, and no support reply
I purchased a full 12‑month subscription for Sage Pastel, trusting it would work without interruption. Instead, after only 4 months, the software suddenly shows my license as expired and locked in view‑only mode. Shockingly, this isn’t the first time I’ve experienced this—license issues have occurred before under similar circumstances. I reached out to Sage support via email 3 days ago, but have received absolutely no acknowledgment or assistance. This lack of response is aggravating and unacceptable, especially for accounting software essential to day‑to‑day operations. I urge Sage to: Investigate and immediately restore my full annual license. Address the recurring nature of this licensing failure. Improve their support processes to ensure timely responses to paying customers. As a subscriber, having access blocked within months of payment—and multiple times—is wholly unacceptable. I expect a swift, transparent resolution.
53 replies
12 months ago
Vodacom not issuing a voucher paid for
I purchased a BP voucher for R800 yesterday morning but to date I have not received it. I tried to contact the customer service yesterday while I was at the petrol station, but they referred me to the Tobi Bot. I tried to communicate with the bot but he doesn't have options to assist me and doesn't understand what needs to be done. I also tried to email the customer care but they also referred me to the Bot. That doesn't help much having a customer care if you refer clients to the Bot and then the Bot can't assist. The Bot can't help me get my R800 back.
116 replies
15 months ago
Pastel Xpress
A bigger amount than my monthly payment was deducted from my account. From the 6th of January 2025 I am trying to follow up what the reason is for that bigger deduction but haven't received any feedback to date. I emailed Lerusha Naicker 3 times and lodged a query on Sage's website but no response from either. This is not the first time I am stuggeling with this problem - bigger amount deducted and no feedback from Lerusha. I need Pastel to do other clients financials and it is not as if I can just cancel the subscription and use another product. This is misuse of the monopoly.
159 replies
19 months ago
Refinancing without permission
I received an email on the 28th of September 2024 to say my balloon payment on the finance of my vehicle has been refinanced. I did not request the refinance. In fact, I phoned and email MFC to find out if the balloon payment is going to be deducted from my account or whether I need to make a cash payment. My balloon payment is due the 1st of October 2024, which is tommorrow. Now I need to pay additional interest as my balloon payment has been refinanced. I phoned the accounts department just now and they said that it says on file that I requested on the 27th of September 2024 to refinance my balloon payment. Usually I receive an sms or email to rate my interaction with MFC when I wrote an email or phoned them. I did not receive such sms or email after the 27th of September which confirms as well that I did not interact with them. I would like to receive proof where I interacted with them and gave permission that my balloon payment must be refinanced. I saved 3 years to pay off my balloon payment to ensure that I do not pay additional and unneccessary interest and fees.
53 replies
19 months ago
Bad service & *****ing my money
I bought Safe Pastel Xpress in April for two users. After a lot of stuggle and also consulting the Techinical department at Sage, the second user was unable to use the same Pastel. I requested the debit order amount changed to the price of one user instead of two. That has only be recitified in September. That resulted in an overpayment for the months April to August. Lerusha Naicker from Sage contacted me middle August to say that my account will be rectified and I will receive a new registration number to re-register my Pastel again. After various emails (with no response), I finally got a time that I am available in their office hours. I phoned 4 times! 2 out of the 4 times my call were dropped. The one time I phoned, they said Lerusha is on a call, she will phone me back once she is done. 40minutes passed and I haven't received a call. I phoned again and I explained this whole situation again with the summary of their response being "Lerusha will phone you back in 10minutes.". Well at least 24 hours passed by with no phone call received. It is not that difficult to answer an email, rectify my account or to send me the new registration number. How can it be that Lerusha can be the only person to be able to assist me?
53 replies
20 months ago
Incorrect return
I really experienced good service from takealot up until now. I ordered a Dmart Notebook Stand but keep receiving Andowl Notebook stand. That is not the same! The Dmart is alliminium and the Andowl is plastic. I returned the product twice now. Even after explaining on my return application that it is not the same I still receive the Andowl Notebook stand. It is barcoded as Dmart Laptop stand but someone clearly did their job wrong. When I search for the Andowl Notebook stand on the website, I get the product I received. When I search for the Dmart Notebook stand it looks entirely different. I returned the product twice now. This will be the third time.
0 replies
24 months ago
RIDICULOUS POOR SERVICE AND HANDLING OF PARCEL
I couriered a parcel and my client received it completly damaged. Like it can't be used or fixed - that is the extend of the damages. I spend so much money and time to ensure it is packed properly so that it doesn't damage. I bubble w****d it with 3 layers, I have put newspaper over and plastic and indicated on the parcel that it is fragile. I really do not understand how it damaged as it was packed so securely. I emailed them on the 1st of April 2024 and attached pictures of the damages but no response up untill now! I don't even have words for this. I lost the money for the product and the time and worked spent to have the parcel securley packed. This company can't even do the least to say we will investigate the case and come back to you!
0 replies
35 months ago
Bad service
We ordered a few meals at Cuppuccinos for (and on) Mothers Day to celebrate it at home. I phoned them with my order. When I phoned the waiter was very unprofessional: while I was speaking she turned away from the phone and spoke to another waiter. Then another waiter took over the call but again the waiter's attention was not at the phone call. I was ordering chicken snitchels but the waiter heard pizza. After spelling what I want, that was ordered. I ordered a Cappos burger as well but they didn't know what I was speaking about. After I spelled it for them and guide them on exactly where it is on the menu we sorted that out. Then I also ordered two chicken, bacon and avocado wraps but didn't receive bacon in any one of the two. I asked for one of the wraps for the avocado to be given on the side (instead of in the wrap)as well as the Capos burger then they charged me for an additional avocado. The one chicken snitchel I ask for chips as a side but received vegetables instead. With the one wrap I also asked for salad as a side but received chips. I normally receive such good service from this Cuppuccinos but this year's Mothersday was not so big treat for my family with regards to food. I am really disappointed and so ashamed!
0 replies
35 months ago
POOR SERVICE
My mother received a payout from Alexander Forbes. Wait, let me start from the beginning. My mother received an amount, quite a big amount but wasn't sure from who. Went to the bank; they said it is Alexander Forbes. I phoned them (as I handle my mother's financial affairs). They said it is an unclaimed benefit from a provident fund. I asked for more detail as it affect my mother's tax affairs but the consultant said the system was down. I emailed them on 22 March 2023 to ask if they can provide me with more info as the consultant on the phone weren't able to do it. Until this day I still haven't received a response. I asked our financial advisor 1 week after I sent the email to find out what this payout entails as we need to know what the tax implication is of this payout and I didn't receive any response on my email. AlexForbes responded A MONTH AND A HALF LATER and said it is an unclaimed benefit even though we ask for detailed correspondence. I am deeply shock that such big company has such poor communication skills. How can you not just send an email stating an amount will be paid out or even when a client requests information that you can't respond in an appropriate and timely manner? We ask for clarity on this amount as it impacts what needs to be done with the money and what documentation is needed for further steps.
53 replies
43 months ago
UNHAPPY!
I reviewed the spa on the 8th of September regarding struggling to making an appointment as I received a voucher. They phoned me and said they are not anymore affiliated with the company who gave me the voucher but they will speak to their manager and get back to me. I still haven't received any feedback from them. Really not happy that they are not even trying to accommodate me here. If you gave someone vouchers you must keep in mind that there are risks involved. Now I am being penalised for something I didn't do. It is the same as someone giving me a gift and the shop where the present is bought come to me and say give it back because they don't want to be associated with the person who bought the gift.
0 replies
Review Distribution
5 Star
2 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.3333333333333335%)
1 Star
27 (90%)