Capricom poorly service and arrogant

I have very terrible experience, my mom got visit from Capricom stating that the acc is in arreas and they are dismantling the equipment mind that I never get any type of communication regarding the arraes issue, I advised the man by the name of JJ Jordan that this is against their contract as it stipulate that they must call and send the email in this regard and I have also complaint about the slowly of their internet of which they never helped me they are very rude from the beginning with installation is time I expose them and escalate this to ICASA and the ISPA board I won't rest until the law dealt with them