DISSAPOINTING TECHNICAL SUPPORT

Technical Support service for Capricom Networks is poor. Weekends no technical support, was given a jobcard number and told "they will call you in the week" The whatsapp responds but slowly and rather very unfriendly e.g. when i ask when will i be assisted, the response is "jobcard opened". no further explanation on jobcard processes. i think the communication is cold and poor. My wifi went off after loadshedding on Saturday. Since i reported on the group at 15H06 the final answer was at 19H03 with "jobcard opened". I sent pics and nothing was said about it. Monday morning 9H35 I was told Velito will call me back, at 11H55 again I was told Velito will call me back. I've been without WIFI since Saturday. It is clear that there is no technical assistance on weekends. When taking out the contract they said they do assist on weekends. I enquired Monday morning and was told they do assist till around 22H00 on weekends. Whomever I spoke to on whatsapp said they will assist during the week.

I personally feel that is poor service , to wait the whole week not knowing whether they will come or not. I expected better from Capricom Networks.