MP
Mary-Ann Posl
Active since Apr 2023
4
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0
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Reviews
4 reviews15 months ago
DISSAPOINTING TECHNICAL SUPPORT
Technical Support service for Capricom Networks is poor. Weekends no technical support, was given a jobcard number and told "they will call you in the week" The whatsapp responds but slowly and rather very unfriendly e.g. when i ask when will i be assisted, the response is "jobcard opened". no further explanation on jobcard processes. i think the communication is cold and poor. My wifi went off after loadshedding on Saturday. Since i reported on the group at 15H06 the final answer was at 19H03 with "jobcard opened". I sent pics and nothing was said about it. Monday morning 9H35 I was told Velito will call me back, at 11H55 again I was told Velito will call me back. I've been without WIFI since Saturday. It is clear that there is no technical assistance on weekends. When taking out the contract they said they do assist on weekends. I enquired Monday morning and was told they do assist till around 22H00 on weekends. Whomever I spoke to on whatsapp said they will assist during the week. I personally feel that is poor service , to wait the whole week not knowing whether they will come or not. I expected better from Capricom Networks.
0 replies
15 months ago
Bettersure home insurance
service was swift as soon as they realised that they could not find a service provider after 3 days. Ben assisted in accepting my quotation. I had to pay access even though it was a natural disaster due to me using my own service provider. other than that he help me best he could and was fast. thank you that the matter was resolved.
56 replies
22 months ago
VIRGIN ACTIVE CONTRACT - BE CAREFUL
Be very careful with signing a Virgin Active contract. did you know that after your contract expires you must call them to cancel if you wish to cancel. if you don't call them they continue debiting month to month. when you do call to find out why they cancel for your and then still say you must pay pro rata because it takes 20 days to cancel. i feel they need to improve their business process by notifying you 30 days before to cancel or continue. they don't remind you because they want to retain customers. like a cellphone contract - you are called and asked do you want to continue. i do feel it is ********* business practice and I feel ****** to tell the truth. that's why i put this on Hello Peter so that you must be careful. im really discouraged from gym.
0 replies
37 months ago
VERY POOR BILLING SERVICE
Vox is very quick to bill. the service didn't work but i had to pay, they free installation, not true. Now all of a sudden my debit order gets stopped and the monthly amount increased for which i did not get a straight answer. they cut off the service because of debit order amount changes which I don't know why it is changing. I paid 15 march, they cut me off the next 15th because their system is designed to check if debit orders are activated by 1st. I was not owing but I get cut off because of their debit order system. the email responses sounds like its computerized yet a person has signed it off. I must add that i do like the VOBI line, it saves on airtime a great deal. but as for their billing system and fibre, no thanks. i regret it big time. plus you are binded for 12 months and pay penalty if you want to leave. Be careful. why does the monthly debit order increase, I REALLY WANT TO KNOW. IT IS NOT NECESSARY, THIS IS NOT A LOAN OR ACCOUNT. They are quick to deduct. Does anyone know how to get out of the contract, please share.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
2 (50%)
1 Star
1 (25%)