Customer service don't exist

Car Doctor was recommended by my insurance they phoned me to bring the car, after 2 weeks of not being updated, I phoned them to ask for feedback, my car was not fixed and I didn't have another car.I was told they are waiting for parts, Is it so difficult to get a bumper for Toyota etios. Just bumper nothing much. I went and ask them to give back my car, they gave me my car but wanted me to pay R6500 for access.I did that until today I still have my car waiting for them to fix it.yet they took R6500. So it's going to 1 month now and they don't update me. They just don't care.