Worst customer Experience at: Car Service City Durbanville

Worst customer service and experience & advise.

September 2025 we taken our vehicle in for a major service, we mentioned that the CV joints were making a noise, and was told that they cannot fix it.

We were told to go a third party, which they told us to apply a spray. We taken the vehicle back to Car Service City Durbanville assist us to apply the spray, as we have no knowledge how to apply the spray, which they agreed on.

After a few days of driving the vehicle we noticed, at home the vehicle is messing a lot of oil were the oil was app****.

We had taken the vehicle back to Car Service City Durbanville, and asked them to inspected the vehicle, the manager said that they over sprayed the oil and it will stop after awhile.

After awhile driving the vehicle the CV had broken while driving with my family in the vehicle.

My question is, they are the professionals, never was it told to us that the car is unsafe to drive and the CVs need replacing.

I was told by reputable professionals, if the CV joints make a noise they need to replaced straight away, their advise was poor and very poor customer service.

My vehicle is currently in repairs, and we will not have a vehicle for 5 days, and we currently on holiday, that is a nice feeling.

Plus I am waiting on the bill on fixing our vehicle.

I can tell you I went back a few days ago, and spoken to two managers regarding the experience. Everything I mentioned they had better answers, the principle of the story is Car Service City Durbanville, you gave the advise and NEVER said to us the vehicle is unsafe to drive! You are the professionals, Car Service City Durbanville!